Key responsibilities include:

• People management: setting up team members for success, building a true Tilbury community, and managing conflicts.
• Commercial accountabilities: driving business KPI performance, building brand awareness, and delivering a compelling eventing strategy.
• Operational accountabilities: working with host store partners, managing stock levels, and adhering to health and safety guidelines.

The ideal candidate will have a naturally creative approach, an entrepreneurial mindset, and strong emotional intelligence. They will be able to build and maintain strong relationships with their team and stakeholders, and be confident in their leadership abilities.

Why join us?

• We offer a structured induction programme, Charlotte's Magic Academy, which provides comprehensive training on all aspects of the role.
• We have a structured career development programme, which supports and works with you to explore your learning potential and career goals.
• You will receive exclusive launches of our incredible products before anyone else, and you will even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy.
• You will have access to Tilbury Treats, our rewards platform, which allows you to save money and gain 'money can't buy' discounts on various items.

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You will lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders.

The role involves frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations.

Key responsibilities include:

• People management, including setting up team members for success and building a true tilbury community in your respective stores
• Monthly rota scheduling and payroll budgeting and forecasting
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• People planning, including ongoing talent management and succession planning of the team
• Identifying training needs of the team and providing feedback about advancement in opportunity areas
• Leading and motivating a #1 team through daily briefs & performance 121 meetings
• Ownership of recruiting exceptional talent and managing end-to-end recruitment processes
• Managing a large team, ensuring effective coordination, communication, and productivity

Commercial accountabilities include:

• Driving and building business KPI performance to achieve market-leading results and maintain #1 ranking and #1 growth
• Ensuring the best customer experience is being delivered, even when you're not around by embedding the magic service methodology
• Building brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers
• Thinking limitlessly with your plan for the calendar year, considering New Product Launches and activity/market impacts from the previous year of trade
• Devise and deliver a compelling eventing strategy for the counter
• Navigating complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience

Operational accountabilities include:

• Working and liaising with host store partners, senior stakeholders, and external vendors to ensure brand compliance with policies and procedures
• Management on stock levels, including sales, audits, and counts
• Adhering to health and safety guidance in the workplace
• Executing flawless visual merchandising and grooming standards on a daily basis

The ideal candidate will have:

• A naturally creative approach, seeking innovative ways to overperform and deliver
• An entrepreneurial mindset, focusing on the 'why?' and taking risks to reach for 'wow' results
• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn't reluctant to hold ownership
• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success
• Time management and prioritisation
• Agile and solution-oriented
• Resilient when dealing with ambiguity
• Confident leadership to galvanise a team through a strong sense of purpose

We offer a structured induction programme, Charlotte's Magic Academy, which trains on all aspects of the role that you will need to succeed in providing red carpet customer experience. We also offer structured career development, exclusive product launches, access to Tilbury Treats, and other fabulous benefits such as life assurance, birthdays off work, team sales incentives, and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.

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