This role is all about managing speed and being organized; we’re looking for someone who can ensure all move-ins are successful. You will work with the operations and experience teams to ensure our new residents have a seamless experience when preparing for their dream move-in.

Responsibilities Own the entire move-in process and act as the main point of contact for new Belong residents. Work cross-functionally with the Operations team to QA and review homes once they are listed to monitor ongoing improvements (if any) to ensure a smooth move-in process once home is loved. Coordinate with external parties to ensure we have all information ready for smooth move-ins (HOA associations, utility companies, etc.) Work cross-functionally with the Experience team to ensure the resident hand-off post move-in is seamless and detailed if there are any follow-up items.

About You You are customer-centric: you are able to be empathetic, passionate and helpful when facing our community members. You are a strong communicator: you feel comfortable communicating verbally and in writing internally and externally. You are a proactive problem solver: you are able to expect situations before they are being reported to you and are quick to resolve, leveraging all resources available to you.

Requirements Strong previous customer-facing and operational role experience. Minimum 1-2 years of experience. Excellent verbal and written communication skills. Project/task management experience preferred. Able to work well with others and under pressure. Zendesk, Intercom, Asana experience required.

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