{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/monitoring-and-support-engineer"},"x-facet":{"type":"title","slug":"monitoring-and-support-engineer","display":"Monitoring And Support Engineer","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f8f6dfe1-840"},"title":"Monitoring and Support Engineer","description":"<p>We are seeking an experienced Monitoring and Support Engineer to support the technology initiatives of the IT Infrastructure team at Keywords. The Monitoring and Support Engineer will be responsible for follow-the-sun monitoring of IT infrastructure, prompt reaction on all infrastructure incidents, primary resolution of infrastructure incidents and support requests.</p>\n<p><strong>Responsibilities</strong></p>\n<p>The Monitoring and Support Engineer will be responsible for the following tasks:</p>\n<ul>\n<li>Ensuring that all incidents are handled within SLAs</li>\n<li>Initial troubleshooting of Infrastructure incidents</li>\n<li>Ensuring maximum network &amp; service availability through proactive monitoring</li>\n<li>Ensuring all the incident and alert tickets contain detailed technical information</li>\n<li>Initial troubleshooting of Infrastructure incidents, restoration of services and escalation to level 3 experts if necessary</li>\n<li>Participating in Problem management processes</li>\n<li>Ensuring that all incidents and critical alerts are documented and escalated if necessary</li>\n<li>Ensuring effective communication to customers about incidents and outages</li>\n<li>Identifying opportunities for process improvement and efficiency enhancements</li>\n<li>Participating in documentation creation to reduce BAU support activities by ensuring that the Service Desks have adequate knowledge articles to close support tickets as level 1</li>\n<li>Participating in reporting on monitored data and incidents on company infrastructure</li>\n<li>Implementing best practices and lessons learned from initiatives and projects to optimize future outcomes</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Bachelor&#39;s degree in a relevant technical field or equivalent experience</li>\n<li>Understanding of IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends</li>\n<li>Technical background with 3+ years’ experience in IT operations role delivering IT infrastructure support, monitoring systems (PRTG, Observium, LibreNMS, Zabbix) and incident management</li>\n<li>Technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange</li>\n<li>Previous experience in System Administration of Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems</li>\n<li>Networking skills and certification in Cisco CCNA level or CompTIA Network+ would be an asset</li>\n<li>Exceptional communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences</li>\n<li>Strong analytical and problem-solving skills</li>\n<li>Strong customer service orientation</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Flexible work arrangement</li>\n<li>Global exposure</li>\n<li>Private Medical Care</li>\n<li>EAP system for supporting Employees</li>\n<li>Cafeteria System</li>\n<li>Leisure Zones in the office</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f8f6dfe1-840","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/BC2E80D296","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["IT Infrastructure technologies","cloud solutions (Azure, Google, Meraki, etc.)","standards and trends","Microsoft Stack","Windows networking","Active Directory","Exchange","Linux/Unix OS","ChromeOS or Windows","mobile/embedded systems","Cisco CCNA level or CompTIA Network+"],"x-skills-preferred":[],"datePosted":"2026-03-09T10:55:07.509Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Katowice"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"IT Infrastructure technologies, cloud solutions (Azure, Google, Meraki, etc.), standards and trends, Microsoft Stack, Windows networking, Active Directory, Exchange, Linux/Unix OS, ChromeOS or Windows, mobile/embedded systems, Cisco CCNA level or CompTIA Network+"}]}