You will partner closely with Sales, Customer Success, RevOps, and Legal to maximise revenue retention and identify expansion opportunities within the customer base.

This is an opportunity to shape and scale a renewals function in a high-growth SaaS environment, implementing best-in-class renewal processes while mentoring and developing a team of high-performing individual contributors.

Responsibilities

• Lead and develop a team of Renewal Managers, providing coaching, mentorship, and performance management to drive excellence in renewals execution.

• Own and optimise the renewals process, ensuring efficiency, predictability, and alignment with broader customer retention strategies.

• Develop a programmatic approach to corporate renewals management, establishing segmentation criteria to determine which accounts receive dedicated attention versus automated, AI-assisted workflows.

• Drive accountability for the team's renewal targets, maintaining accurate rolling 90-day forecasts and ensuring consistent execution of renewal playbooks.

• Partner cross-functionally with Sales, Customer Success, RevOps, and Legal to drive seamless renewal negotiations and favourable contract outcomes , ensuring customer needs are met while balancing business objectives.

• Standardise and refine renewal playbooks, leveraging data and best practices to improve retention rates and drive incremental expansion opportunities.

• Develop and implement key performance metrics to measure team success, improve forecasting accuracy, and identify areas for optimisation.

• Help build the long-term roadmap for the renewals function, bringing insights and recommendations to drive process innovation and influence how renewals fits into the broader GTM motion.

• Communicate effectively with leadership on key renewal trends, forecast risks, and operational improvements.

Requirements

• 1-2+ years of experience leading or managing Renewals or other Post-Sales teams.

• 4+ years of experience in Renewals, Customer Success, Account Management, or another relevant quota-carrying Post-Sales function within an Enterprise SaaS environment.

• Proven track record of leading and developing high-performing teams with a focus on retention and expansion.

• Strong negotiation and contract management skills, with experience closing large, complex agreements.

• Deep experience collaborating with Sales, Customer Success, RevOps, BizTech, and Legal to drive customer retention.

• Strong analytical skills, with the ability to forecast renewal outcomes and identify trends.

• Experience building scalable renewal processes, playbooks, and operational efficiencies in a high-growth environment.

• Ability to work in a fast-paced, evolving environment and drive change with a growth mindset.

• Exceptional communication and stakeholder management skills, with an ability to influence cross-functional partners and senior leadership.

• Passion for coaching, mentoring, and developing talent within the organisation.

• Approaches work with empathy and craftsmanship , a self-motivated and proactive team player.

This role is hybrid and must be based in Austin, TX. There is a two day per week in office requirement.

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