This role is pivotal in setting direction, orchestrating planning, and providing decisive administrative leadership for daily operations.

As a leader, the manager oversees both operational and analytical database platforms,including data warehouses, data marts, and data lakes,and ensures robust management of platforms supporting APIs, service buses, and messaging systems.

The role demands proactive collaboration with decision-makers across the organization to champion, develop, and implement cost-effective technology solutions and services.

Leadership extends to defining and enforcing IT and Data Platform Services strategies, standards, policies, procedures, and best practices, ensuring the unit’s services and applications are aligned with organizational goals.

The manager represents the unit in key meetings and workshops, often traveling domestically and internationally to foster global initiatives and cross-regional collaboration.

A core aspect of this leadership role is preparing and delivering impactful presentations on strategy, roadmap, and QCD (Quality, Cost, Delivery) performance to stakeholders at all levels.

The manager is deeply committed to coaching and mentoring team members, cultivating a culture of engagement, and driving improvements in people engagement scores throughout the unit.

Key accountabilities include collaborating with the Department Manager to shape the direction of the Global Digital Unit/AHM IT, Division, and Department; developing and presenting strategies, roadmaps, and QCD performance to stakeholders; developing and sustaining high-performing IT teams; meeting annually approved project goals for the Enterprise Platform Services Unit; and ensuring unit operations meet platform and service availability targets, comply with governance standards, and stay updated on tools to manage risks and maintain performance.

Qualifications, experience, and skills required include a Bachelor’s Degree in Information Science and/or equivalent work experience, 12+ years of IT business work experience, prior experience in Database Administration or Data Architecture or Data Engineering, and 3+ years leadership experience.

Additional skills include professional writing skills, experience in management-level presentations, experience in developing and managing a budget, and experience in managing vendors.

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