Job Summary To deliver an exceptional Homeowner and resident experience from listing to love, by performing all leasing activities including resident application processing, lease execution and building and maintaining a positive homeowner relationship.

Responsibilities Determine prospective tenants leasing eligibility through income verification, credit qualification, landlord references and resident interviews. Execute leases to ensure the satisfaction of the resident, homeowner, and Belong. Stay updated on industry trends using market knowledge and personal portfolio, to create competitive strategies for your homes. Work seamlessly with other teams to ensure a smooth transition for both homeowners and future residents. Drive a positive homeowner experience through proactive communication, knowledgeable updates, and concise strategies. Ensure all operations adhere to industry standards, local laws, and company ethics, upholding Belong’s commitment to responsible business practices.

Qualifications Minimum of 2 years of relevant work experience in sales, negotiation, or customer-facing roles. Excellent written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams. Experience with Google Workspace, Slack, and Intercom is preferred. Prior experience in real estate, property management, or residential construction is highly advantageous but not required.

Key Performance Indicators Customer Satisfaction: Maintaining a CSAT score of 75+ by driving positive customer feedback, while utilizing poor reviews to help find areas of improvement. Homes Loved: Closely manage a portfolio of ~25 active listings to ensure healthy interest and to reach your personal love goal. Communication: Maintain an SLA of 95%+ to ensure quick responses and results, furthering customer satisfaction. Team Performance: Regular team reviews and one-on-ones to ensure you are meeting your individual and collective team targets.

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