Key Responsibilities

Actively assists the Waiter during the set-up of the restaurant, checking the cleanliness and quality of all equipment, glassware, cutlery, chinaware, linen, napkins, etc. Assists in the preparation of any mis-en-place and equipment required for service, ensuring they are being stored correctly until required. Assists the Waiter during service periods and ensures service sequences are being followed during meal periods. Ensures the appropriate table settings are in place and in line with both company and sanitation protocols. Knowledgeable about the dining and beverage menus and actively upsells and makes recommendations based on guest preferences. Assists with guest dietary requirements. Understands the setup, product and service expectations of their respective area and immediately rectifies any shortfalls that would have a negative impact on the guest experience. Consistently supports the efforts to exceed service targets and other key metrics by adhering to the Service Excellence standards. Minimizes breakage, loss, and theft of service items by always handling equipment and supplies with care. Actively promotes in a helpful manner alternative dining venues and other company initiatives to guests. Operates shipboard devices and technologies to ensure accurate processing of guest transactions.

Skills, Knowledge & Expertise

Graduate of a recognized Catering / Hotel Management School (Preferred). At least two years of restaurant service experience on a cruise ship or in alternative fine dining service experience from premium restaurants and/or luxury hotels (5 stars). Able to adequately explain pricing, food, wine, and cocktail menus to the guests. Knowledge of fine dining operations and excellent restaurant service. Strong communicator with personable social skills to actively interact with a variety of guest demographics. Necessary computer skills and knowledge of P.O.S. systems. Command of the English and Japanese language, both verbal and written. Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. Motivation to excel in all aspects of job duties and responsibilities. Personable communicator with outstanding social skills and a warm, friendly, and caring personality. Ability to continuously surprise and delight guests throughout their cruise experience. Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements. Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

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