Job Description:
\nAs a Jr Asst Purser with Princess Cruises, you will play a key role in creating a welcoming environment for our guests. You will be responsible for meeting and greeting guests, answering and screening incoming phone calls, and ensuring the reception area is tidy and presentable.
\nKey Responsibilities:
\nJr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.
\nSkills, Knowledge & Expertise:
\nPersonal Characteristics:
\nBenefits:
\nXML job scraping automation by YubHub
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\nKey responsibilities include listening to all guest service issues with empathy and understanding, showing genuine interest at all times, and promptly escalating to Supervisor if appropriate. You will also provide a positive first impression to every guest through a warm, welcoming greeting; always maintain a spotless and professional appearance.
\nNurturing a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression, observing guest to identify their preferences and adjusting service accordingly, anticipating guests’ needs during each interaction.
\nYou will understand and support the onboard CRUISE program at all times, productively participate in All Hands meetings and offer ideas to improve the onboard product and services.
\nEnsuring all guest complaints, including Hotel defects, are listened to and understood with empathy, showing genuine interest at all times, ensuring responses are appropriate and in line with guest service standards and Hotel Policies & Procedures.
\nEnsuring all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.
\nTaking ownership of each complaint her or she has recorded and regularly follows up with the guest in question, includes specific details of the resolution when updating the guest in Focus file and keeps all relevant parties informed at all times.
\nSwiftly and satisfactorily resolving all guest service issues affecting a guest’s cruise experience, promptly sending a “glitch” to guests, when appropriate, per Hotel Policies & Procedures.
\nResponsibly handling financial transactions with strong attention to detail and ensures cash-float is accurately balanced daily, promptly and correctly prepares the pay-in of funds to the Guest Services Manager.
\nTaking personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures all times, assists the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
\nAccurately cashes travelers’ checks and provides cash change, buys and sells foreign currencies and postage stamps as required, correctly settles shipboard accounts by accepting payments made by credit card, travelers check, or cash.
\nResponsibly accesses shipboard accounts, willingly providing guests with copies of folios on request and offering detailed explanations in response to any queries.
\nDependably and appropriately uses applicable hotel systems and other available tools, takes responsibility for his or her knowledge of the product and adheres to all Hotel Policies & Procedures at all times.
\nEnsures pertinent information is handed over to on-duty colleagues as appropriate following each shift and acts upon all outstanding issues that are handed over them.
\nPromotes a positive environment within the department at all times through cooperation, flexibility, helpfulness, and prompt timekeeping.
\nConsistently and faithfully adheres to Hotel Policies & Procedures Section B1-2, 'Security of Cash Floats and Safes and Keys' at all times.
\nUnderstands and adheres to all other applicable Hotel Policies & Procedures at all times.
\nComplies with Hotel Policies and Procedures, Fleet Regulations, and other internal, external, and governmental regulations at all times.
\nMaintains current, accurate knowledge of public health standards, promptly helps coordinate onboard resources and the response in case NoV, H1N1, or other outbreak situations necessitate increased sanitation levels.
\nPromptly performs General Emergency Procedure’s duties as directed in the ERP.
\nThoroughly understands and immediately follows all Hotel Policies & Procedures and Environmental Policies (HESS-MS) relating to 911 calls and ADA alarms.
\nXML job scraping automation by YubHub
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\nAs a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
\nKey Responsibilities
\nDeliver guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction. Acquire a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call to provide accurate information and answers to all guest questions or concerns.
\nListen to all guest service issues with empathy and understanding, showing genuine interest at all times. Promptly escalate to Supervisor if appropriate.
\nProvide a positive first impression to every guest through a warm, welcoming greeting; always maintain a spotless and professional appearance.
\nNurture a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression.
\nObserve guest to identify their preferences and adjust service accordingly, anticipating guests' needs during each interaction.
\nUnderstand and support the onboard CRUISE program at all times.
\nProductively participate in All Hands meetings and offer ideas to improve the onboard product and services.
\nEnsure all guest complaints, including Hotel defects, are listened to and understood with empathy, showing genuine interest at all times. Ensure responses are appropriate and in line with guest service standards and Hotel Policies & Procedures.
\nEnsure all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.
\nTake ownership of each complaint her or she has recorded and regularly follow up with the guest in question. Include specific details of the resolution when updating the guest in Focus file and keeps all relevant parties informed at all times.
\nSwiftly and satisfactorily resolve all guest service issues affecting a guest's cruise experience.
\nPromptly send a “glitch” to guests, when appropriate, per Hotel Policies & Procedures.
\nResponsibly handle financial transactions with strong attention to detail and ensures cash-float is accurately balanced daily. Promptly and correctly prepares the pay-in of funds to the Guest Services Manager.
\nTake personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures all times.
\nAssist the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
\nAccurately cash travelers’ checks and provide cash change. Buys and sells foreign currencies and postage stamps as required.
\nCorrectly settles shipboard accounts by accepting payments made by credit card, travelers check, or cash.
\nResponsibly accesses shipboard accounts, willingly providing guests with copies of folios on request and offering detailed explanations in response to any queries.
\nDependably and appropriately uses applicable hotel systems and other available tools. Takes responsibility for his or her knowledge of the product and adheres to all Hotel Policies & Procedures at all times.
\nEnsure pertinent information is handed over to on-duty colleagues as appropriate following each shift and acts upon all outstanding issues that are handed over them.
\nPromote a positive environment within the department at all times through cooperation, flexibility, helpfulness, and prompt timekeeping.
\nConsistently and faithfully adheres to Hotel Policies & Procedures Section B1-2, "Security of Cash Floats and Safes and Keys" at all times.
\nUnderstand and adhere to all other applicable Hotel Policies & Procedures at all times.
\nComply with Hotel Policies and Procedures, Fleet Regulations, and other internal, external, and governmental regulations at all times.
\nMaintain current, accurate knowledge of public health standards. Promptly helps coordinate onboard resources and the response in case NoV, H1N1, or other outbreak situations necessitate increased sanitation levels.
\nPromptly performs General Emergency Procedure’s duties as directed in the ERP.
\nThoroughly understands and immediately follows all Hotel Policies & Procedures and Environmental Policies (HESS-MS) relating to 911 calls and ADA alarms.
\nSkills, Knowledge & Expertise
\nGraduate of a recognized hotel or business school OR 1-year experience as Front Desk Receptionist.
\nProficiency in the use of computer-based programs.
\nExcellent command of the English language, both verbal and written.
\nFantastic attitude and a natural love and ability for dealing with complex issues in a guest-facing environment.
\nBenefits
\nEmbark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
\nA competitive salary package.
\nYour own comfortable double cabin - your private space to relax and recharge.
\nCompany-paid travel to and from the ship, so you can focus on the journey ahead.
\nAccess to exclusive areas and benefits onboard (depending on the rank and occupational group).
\nA vibrant recreation and welfare program designed to support your well-being and work-life balance.
\nAccess to exceptional learning and development opportunities to grow your skills and advance your career.
\nThe chance to travel the world, exploring exciting destinations while doing what you love.
\nA welcoming, inclusive, and dynamic work environment where your contributions are valued.
\nJoin us and become part of a global team that’s passionate about delivering unforgettable experiences,both for our guests and for one another.
\nXML job scraping automation by YubHub
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\nAs a Jr Asst Purser - CS, you will be responsible for creating a welcoming environment for guests, answering and screening incoming phone calls, and ensuring the reception area is tidy and presentable.
\nKey Responsibilities:
\nJr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.
\nBenefits:
\nRequirements:
\nPersonal Characteristics:
\nXML job scraping automation by YubHub
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\nIn addition to these responsibilities, you will promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services. You will also ensure all complaints from guests are listened to with empathy and understood, showing genuine interest at all times. You will take ownership of each complaint, following up with the passenger in question and accurately listing specific details of the resolution when updating the Passenger in Focus file.
\nYou will also be responsible for maintaining an accurate float and correctly settling shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures. You will always hold daily desk hours as published or as directed by the Guest Services Director.
\nAs a Jr Asst Purser, you may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times.
\nTo be successful in this role, you will need to have at least 1 year experience as a Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships. You will also need to be a graduate of a recognized hotel or business school (preferred) and have proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
\nYou will also need to be fluent in English language skills, both verbal and written, and knowledge of additional languages is preferred.
\nPersonal characteristics required for this role include understanding of the foundation of customer service, ability and willingness to excel in delivering outstanding service to our passengers, motivation to excel in all aspects of job duties and responsibilities, personable communicator with outstanding social skills and a warm, friendly, and caring personality, willingness to embrace all Company Core Values and lead by example, commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment, commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
\nAs part of the Princess Cruises team, you will enjoy a competitive salary package, your own comfortable double cabin - your private space to relax and recharge, company-paid travel to and from the ship, so you can focus on the journey ahead, access to exclusive areas and benefits onboard (depending on the rank and occupational group), a vibrant recreation and welfare program designed to support your well-being and work-life balance, access to exceptional learning and development opportunities to grow your skills and advance your career, the chance to travel the world, exploring exciting destinations while doing what you love, and a welcoming, inclusive, and dynamic work environment where your contributions are valued.
\nXML job scraping automation by YubHub
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