Key Responsibilities:

• Consistently exceed housekeeping targets and other key result areas, reducing friction points and avoiding negative surprises.
• Embrace and utilize Princess MedallionClass products, services, and applications.
• Be accountable and take ownership of a consistent product delivery, correctly applying the Service Excellence philosophy.
• Maintain the Company's standard of housekeeping, sanitation, and maintenance according to HESS protocols.
• Prepare and consistently maintain a clean and sanitized, welcoming, and personalized room experience for our officers in accordance with brand standards.
• Anticipate and take ownership of our officer needs and requests. Take ownership of maintenance issues and follow up for timely resolution.
• Support the Stateroom Stewards with various tasks such as linen/supplies delivery, stateroom cleaning and sanitization, transfer of dirty linen or trash from decks to the laundry/incinerator room, etc.
• Actively learn and be knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
• Responsibly use consumable items, stateroom supplies, linen, and cleaning chemicals, avoiding unnecessary waste.
• Maintain assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embrace an inclusive and diverse culture, instill our Shared Purpose, Core Values, and CRUISE service essentials.
• Share best practices and efficiencies with the Rooms Division leadership team and colleagues.
• Embrace Company updates and strategies to deliver on our guest experience commitment.
• Confidently perform General Emergency Procedures and duties with a sense of urgency as directed by HESS.
• Follow appropriate procedures for the correct handling and sorting of garbage, bio-hazardous, and sharps waste as indicated in the Stateroom Steward Training Manual.
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Comply with company expectations and standards, including HESS policies.
• Maintain current, accurate knowledge of public health standards and ensure their ship is in continuous compliance with all hotel-related public health policies.
• Promptly help coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Skills, Knowledge & Expertise:

• Full understanding of Public Health and Environmental requirements relating to public areas.
• Must have a complete command of the English language.
• Minimum 2 years of experience in a comparable hospitality establishment and servicing guest rooms.
• Good command of English Language, both spoken and written.
• Fluent Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

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