This is a hands-on role focused on system administration, device management, and technical support. The IT Systems Administrator will ensure that employees have reliable access to the systems and tools they need while maintaining strong security and operational discipline.

Responsibilities:

• Administer and maintain company IT systems including identity management, device management, and productivity platforms.

• Manage user accounts, permissions, and access controls.

• Maintain and support cloud-based platforms such as Microsoft 365 and collaboration tools.

• Monitor system health, uptime, and performance.

• Provide day-to-day IT support for employees across office and operational environments.

• Troubleshoot hardware, software, networking, and system issues.

• Support onboarding and offboarding activities including account setup, system access, and device deployment.

• Manage company laptops, workstations, and mobile devices.

• Configure and deploy new equipment and maintain lifecycle tracking of hardware assets.

• Maintain patching, software updates, and endpoint security policies.

• Support implementation of IT security practices including access management, device security, and system monitoring.

• Assist with cybersecurity awareness and basic security controls.

• Coordinate with vendors or external providers to resolve security or infrastructure issues.

• Work with external IT providers and software vendors to support system maintenance and improvements.

• Assist with implementation of new tools or internal systems as needed.

• Maintain documentation of systems, configurations, and IT procedures.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent experience).
• 2-5 years of experience in IT systems administration, technical support, or IT operations.
• Experience administering Microsoft 365, identity management, and collaboration platforms.
• Familiarity with device management tools and endpoint security practices.
• Basic understanding of networking, system troubleshooting, and cloud-based infrastructure.
• Experience supporting engineering, manufacturing, or industrial environments is a plus.
• Strong troubleshooting skills and ability to communicate clearly with non-technical users.
• Ability to work independently and manage multiple priorities.

Benefits:

• Health, Dental & Vision Insurance
• Health Savings Account
• Disability and Life Insurance
• 401K Plan
• Paid Time Off, Holidays

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What you'll do

As an IT Systems Administrator, you will be responsible for procuring, maintaining, and administering computers, networking equipment, and office technology. You will also manage and optimize corporate software systems, including automations and integrations.

• Procure, maintain, and administer computers, networking equipment, and office technology
• Manage and optimize corporate software systems, including automations and integrations

What you need

To be successful in this role, you will need strong proficiency in Okta, macOS & GSuite environments, strong troubleshooting skills, and a comprehensive understanding of cybersecurity principles and practices, endpoint protection, compliance and encryption.

• 5+ years of hands-on IT systems administration experience
• Strong proficiency in Okta, macOS & GSuite environments
• Strong troubleshooting skills
• Comprehensive understanding of cybersecurity principles and practices, endpoint protection, compliance and encryption

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What you'll do

This role is based in-person at our Belgrade, Serbia office. You will be responsible for procuring, maintaining, and administering computers, networking equipment, and office technology. You will also manage and optimize corporate software systems, including automations and integrations.

• Procure, maintain, and administer computers, networking equipment, and office technology
• Manage and optimize corporate software systems, including automations and integrations

What you need

• 5+ years of hands-on IT systems administration experience
• Strong proficiency in Okta, macOS & GSuite environments

Why this matters

As an IT Systems Administrator at Perplexity, you will play a critical role in shaping the future of our technology infrastructure. You will have the opportunity to work with a dynamic team and contribute to the company's mission to revolutionize the way people search and interact with the internet.

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What you'll do

• Procure, maintain, and administer computers, networking equipment, and office technology
• Manage and optimise corporate software systems
• Oversee and enhance the Mobile Device Management (MDM) infrastructure
• Deploy and enforce robust security policies and procedures
• Provision and manage user accounts and permissions
• Provide prompt, effective technical support and troubleshoot complex issues
• Lead IT projects focused on endpoint management, security enhancements, and infrastructure improvements
• Deliver technical support and training on IT systems to staff (in-person and remotely)

What you need

• 4+ years of hands-on IT systems administration experience
• Strong proficiency in macOS & GSuite environments
• Strong troubleshooting skills
• Extensive experience with network management, including LAN/WAN, DHCP, DNS, and firewalls
• Comprehensive understanding of cybersecurity principles and practices, including firewalls, encryption, and antivirus solutions
• Proven track record in managing IT projects, including system upgrades and new implementations
• Excellent communication and interpersonal skills

Why this matters

As an IT Systems Administrator at Perplexity, you will play a critical role in shaping the future of our technology infrastructure. Your expertise and experience will enable us to deliver high-quality services to our customers and drive business growth.

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