22142b0a-46a IT Support Bar Analyst The IT Support Bar Analyst role will work in collaboration with the Global IT team to provide time-sensitive solutions to internal and external employees and stakeholders. This position supports our Microsoft Windows and Google-based systems and workstation environment by performing initial troubleshooting of problems, researching, answering questions, and escalating to the appropriate team members as necessary.

Responsibilities

  • Provide technical support for internal and external employees and stakeholders
  • Troubleshoot complex issues requiring detailed knowledge of systems and applications
  • Implement, monitor, and maintain network and server systems
  • Set up and configure desktop computers and peripherals
  • Create, edit, and disable digital identity accounts with respective security levels
  • Perform hardware and software upgrades to achieve optimum performance levels
  • Contribute to IT teams' goals by accomplishing related duties as required
  • Create, edit, and maintain IT documentation, processes, and policies
  • Assist new production projects by proposing technical solutions and with their implementation

Skills

  • Experience with hardware and software troubleshooting
  • Familiar with Google and Windows environment
  • Experience in troubleshooting DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices
  • Experience with Windows and Google-oriented infrastructure: Windows 10/11, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory, File Server, PowerShell, Hyper-V, DNS, WSUS, RDP
  • Hands-on experience with IT infrastructure (Servers, Switches, Wifi, Network patching)
  • Understanding of networking and subnetting fundamentals
  • Exposure to Linux (Server and Client configuration, Ubuntu, Debian, OpenSUSE)
  • VMware vSphere Hypervisor 6.7/7 or similar virtualized platforms
  • Exposure to Next-Gen Firewalls (Site-to-site VPN IPsec or OpenVPN, Security policy, NAT configuration)
  • A basic understanding of cyber-security

Requirements

  • 1 to 5 years experience within an IT support, helpdesk, desktop type of position
  • Graduate in Computer Science, Information Technology, related field, or relevant work experience
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Good written and oral English communication skills
  • End-user oriented
  • An ability to stick to strict deadlines

Benefits

  • Public holiday
  • Annual paid leaves, Special leaves, other types of leaves
  • Health insurance, welfare pension insurance, occupational accident insurance etc
  • Commuting costs are covered up to 30,000 JPY per month
  • Fukurikosei club (Relo Club) and Language program

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]]> full-time mid onsite Hardware and software troubleshooting, Google and Windows environment, DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices, Windows and Google-oriented infrastructure, IT infrastructure, Networking and subnetting fundamentals, Linux, VMware vSphere Hypervisor, Next-Gen Firewalls, Cyber-security IT Technology Company name not provided https://logos.yubhub.co/j.com.png This company provides IT support services for internal and external employees and stakeholders. https://apply.workable.com https://apply.workable.com/j/635EAE964F Tokyo 2026-03-09