At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

As an Institutional Account Manager, you’ll join a dynamic, collaborative team of professionals whose performance is critical to Coinbase achieving its mission.

You will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients.

Diligent, customer-focused, and with a bias towards action, you will play a crucial role in the success of the Sales, Trading and Prime organization as we help build the crypto economy.

Responsibilities:

• As an Account Manager, you will be responsible for supporting some of Coinbase Institutional’s highest priority clients and working on initiatives to deliver an excellent client experience.

• You will partner with Senior Account Managers and Management to help support large and complex relationships across client segments including asset managers, banks, corporates and more.

• Understand complex, multi-product client workflows and strategies to ensure that our institutional clients are integrated appropriately and use our product suite efficiently with a focus on Coinbase Prime.

• This role will involve you working closely with cross-functional partners including Sales, Trading, Legal, Compliance and Operations to onboard clients and ensure they are supported across our full institutional product suite.

• You’ll provide a best-in-class experience for our clients through effective stakeholder management, conclusive prioritization, and efficient execution across initiatives.

• Effectively triage, manage, and prioritize incoming client requests. Handle requests through to resolution with limited support, including delegating across teams of subject matter specialists.

• Facilitate product demo calls, serving as subject matter specialist on product features in partnership with Sales.

• Distill client feedback to internal teams including Operations, Engineering, and Product when surfacing feature requests and manage client expectations.

• Manage client-related and team projects diligently and efficiently driving towards results that deliver on the client experience and efficiency.

What we look for in you:

• 4+ years of experience in the institutional client relationship space.

• Exceptional verbal and written communication skills with a focus on influencing outcomes.

• Ability to foster trusted and lasting relationships with clients and internal stakeholders to deliver results.

• Understanding of risks across key functions and workflow to identify issues and concerns.

• Organized and independent working style to enable you to manage your book of clients effectively.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to have:

• Digital Assets experience & knowledge.

• Prior Prime Brokerage experience.

• Professional fluency in Mandarin is desired.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

$178,700-$178,700 SGD

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