With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. Our corporate values,Care, Integrity, Passion, Unity, and Excellence,are at the heart of everything we do.

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a 'protect and retain' role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.

Key responsibilities include:

• Managing an assigned book of business and acting as the main point of contact for customers within your portfolio

• Ensuring high customer satisfaction and retention through proactive engagement and problem resolution

• Communicating primarily through phone, email, and digital channels, with some physical store visits as needed

• Collaborating with outside sales, marketing, and customer service to align customer retention and growth strategies

• Participating in occasional outbound prospecting initiatives at the direction of sales leadership

Key performance metrics include retention rate, account satisfaction and engagement scores, volume and gross profit performance, activity volume, and pipeline conversion and opportunity development for outside sales transition.

To succeed in this role, you'll need:

• 1-3 years of customer service, inside sales, or outside sales experience

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Computer proficiency, preferably with CRM experience

• A high school diploma, with a bachelor's degree preferred

Competencies desired include being competitive, humble, hungry, smart, and future-focused.

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Our corporate values - Care, Integrity, Passion, Unity, and Excellence - are at the heart of everything we do. When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence.

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a 'protect and retain' role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.

The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline's customer experience strategy - protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Key responsibilities include:

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise 'in-store', collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilise CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Key performance metrics include:

• Retention rate within assigned portfolio.
• Account satisfaction and engagement scores.
• Volume and gross profit performance versus prior year.
• Activity volume (calls, emails, webinars).
• Pipeline conversion and opportunity development for outside sales transition.

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At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry.

Job Purpose

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a protect and retain role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.

How You Make an Impact (Job Accountabilities)

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise in-store, collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Key Performance Metrics

• Retention rate within assigned portfolio.
• Account satisfaction and engagement scores.
• Volume and gross profit performance versus prior year.
• Activity volume (calls, emails, webinars).
• Pipeline conversion and opportunity development for outside sales transition.

Sales Tools and Resources

• LMS (Learning Management System)
• Webinars and virtual training sessions
• V-Cert Classes for continuous learning
• CRM system for account management and reporting

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• 1–3 years of customer service, inside sales, or outside sales experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency; CRM experience preferred.
• High school diploma required; Bachelor’s degree preferred.
• Must be authorized to work in the United States.

Competencies Desired

• Competitive: Driven to exceed goals and deliver measurable results.
• Humble: Team-oriented and open to feedback.
• Hungry: Motivated to learn, grow, and take initiative.
• Smart: Strong interpersonal intelligence and problem-solving skills.
• Future-Focused: Interested in building a pipeline toward potential outside sales opportunities.

Working Conditions / Physical Requirements / Travel Requirements

Working Conditions / Physical Requirements:

• Required to work in the Noblesville, IN or Rochester, PA plant 3 days a week and 2 days remote. Customer visits as needed up to 20% travel.

Full adherence to global and local policies and practices, regular and customary expectations

Travel Requirements:

• Up to <25%, overnight travel required

XML job scraping automation by YubHub

Our corporate values,Care, Integrity, Passion, Unity, and Excellence,are at the heart of everything we do. When you join Valvoline Global, you'll become part of a culture that celebrates creativity, innovation, and excellence.

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a 'protect and retain' role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio.

The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline's customer experience strategy,protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Key responsibilities include:

• Account Ownership: Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Retention Focus: Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Virtual Customer Interaction: Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• Customer Support: If issues arise 'in-store,' collaborate with the Region Manager to ensure quick resolution.
• Pipeline Protection: Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Data & Reporting: Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
• Sales Enablement Tools: Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Collaboration: Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Leadership Discretion Outreach: Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Key performance metrics include:

• Retention rate within assigned portfolio.
• Account satisfaction and engagement scores.
• Volume and gross profit performance versus prior year.
• Activity volume (calls, emails, webinars).
• Pipeline conversion and opportunity development for outside sales transition.

To succeed in this role, you'll need:

• 1–3 years of customer service, inside sales, or outside sales experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency; CRM experience preferred.
• High school diploma required; Bachelor’s degree preferred.
• Must be authorized to work in the United States.

Competencies desired include:

• Competitive: Driven to exceed goals and deliver measurable results.
• Humble: Team-oriented and open to feedback.
• Hungry: Motivated to learn, grow, and take initiative.
• Smart: Strong interpersonal intelligence and problem-solving skills.
• Future-Focused: Interested in building a pipeline toward potential outside sales opportunities.

Working conditions include:

• Required to work in the Arlington, TX plant 3 days a week and 2 days remote. Customer visits as needed up to 20% travel.

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