{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/incident-manager-i"},"x-facet":{"type":"title","slug":"incident-manager-i","display":"Incident Manager I","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_72661e9c-ce3"},"title":"Incident Manager I","description":"<p>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.</p>\n<p>The Incident Manager I will work with partners across our global organisation. They&#39;ll understand and incorporate operational needs and demands into a support structure that optimises and enhances the fan experience.</p>\n<p>The candidate will report to the Incident Management lead based in Ireland, and is a hybrid role, requiring you to work at least 1 day from the office.</p>\n<p>So, how does the Incident Manager I enhance the experiences for players? You will:</p>\n<ul>\n<li>Guide Incident Management support/handling for all issues and events.</li>\n<li>Support the Surveillance and Incident Manager teams, ensuring an Incident flow from Detection to Incident Handling.</li>\n<li>Are proactive mitigators, ensuring all mitigations are taken when issues occur.</li>\n<li>Manage Incident channels and calls, ensuring each Incident has an owner, while pushing for regular updates.</li>\n<li>Ensure regular incident updates are shared with the business, while also ensuring all Incident/Event tickets are updated with the latest updates.</li>\n<li>Manage Incident/Event communication for all support channels.</li>\n<li>Handle all assigned tasks, ensuring they are completed to the highest levels.</li>\n<li>Run Incident Model &amp; Business Continuity Tests</li>\n<li>Promote Team performance and improvements - Manage projects assigned.</li>\n<li>Provide on-call support, including after hours and weekends, for any business-critical impacts to our players, advisors, and support systems</li>\n</ul>\n<p>If this role is for you, then you are:</p>\n<ul>\n<li>Operationally guided , You are passionate about Incident management and using insights to identify risks, promote stability, and scale response capabilities.</li>\n<li>Collaborative , You build relationships across a globally distributed organisation to promote fast, coordinated incident response.</li>\n<li>Analytical and tactical mindset , You move between strategic oversight and hands-on execution, producing clear outputs.</li>\n<li>Spokesperson , You engage with partners at all levels, translating complex incidents into concise, decision-ready updates.</li>\n<li>Responsible owner , You make daily operational decisions independently, escalating only when risk or scope requires it.</li>\n<li>Cool Head , You act quickly and pragmatically during live incidents to guide resolution and restore service.</li>\n</ul>\n<p>If you&#39;re interested in this role, you&#39;ll need these skills or experiences:</p>\n<ul>\n<li>+2 Year Incident Management or Service Desk Experience</li>\n<li>Bachelor&#39;s Degree in IT or a relevant field.</li>\n<li>2+ years of experience with IT service management software, including ITIL</li>\n<li>Prior experience working in a contact centre environment (video game industry).</li>\n<li>You can work in a dynamic and time-sensitive workspace.</li>\n<li>Previous experience with Sumo Logic, Jaas, GPT AI, Salesforce.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_72661e9c-ce3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Incident-Manager-I/213670","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Incident Management","Service Desk Experience","ITIL","Sumo Logic","Jaas","GPT AI","Salesforce"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:16:31.366Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ireland"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Incident Management, Service Desk Experience, ITIL, Sumo Logic, Jaas, GPT AI, Salesforce"}]}