Core Responsibilities:

• Develop a deep understanding of Palantir's product and delivery ecosystem.
• Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for customers.
• Diagnose, resolve, and prevent issues encountered in the field.
• Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
• Take part in a 24/7 on-call rotation responsible for coordinating Palantir's response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

What We Value:

• Excellent problem-solving skills.
• Comfort working in a fast-paced environment.
• Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
• Experience with scripting, automation, or data analysis a plus.

What We Require:

• Background in Computer Science, Engineering, Information Systems, Incident Management, or other technical field.
• Willingness and interest to travel to other Palantir locations on occasion.

Additional Information:

• Salary: The estimated salary range for this position is $96,000 - $140,000/year.
• Benefits: Palantir offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as voluntary life insurance, commuter benefits, relocation assistance, and paid time off.

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Key responsibilities include:

• Developing a deep understanding of Palantir's product and delivery ecosystem
• Collaborating with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for customers
• Diagnosing, resolving, and preventing issues encountered in the field
• Reducing the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation
• Participating in a 24/7 on-call rotation responsible for coordinating Palantir's response to mission-critical incidents, ensuring efficient resolution with minimal customer impact

To succeed in this role, you should have excellent problem-solving skills, be comfortable working in a fast-paced environment, and be able to work both independently and collaboratively as part of a team. Experience with scripting, automation, or data analysis is a plus.

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