{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/homecare-specialist"},"x-facet":{"type":"title","slug":"homecare-specialist","display":"Homecare Specialist","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5060a58e-300"},"title":"Homecare Specialist","description":"<p>About Belong</p>\n<p>We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.</p>\n<p>We are building a scaled system of wealth creation for regular people through homeownership. We&#39;ve survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.</p>\n<p>Our 200+ Belongers are strong, curious, and extremely ambitious.</p>\n<p>About the Role</p>\n<p>We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.</p>\n<p>As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.</p>\n<p>For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.</p>\n<p>This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.</p>\n<p>Role Responsibilities</p>\n<p>Pro Service Execution</p>\n<ul>\n<li>Own assigned Pro Services from submission to resolution.</li>\n<li>Ensure every Pro Service has a clear owner, next step, and timeline.</li>\n<li>Drive urgency to move cases forward and prevent stagnation.</li>\n</ul>\n<p>Resident &amp; Homeowner Communication</p>\n<ul>\n<li>Communicate clearly and professionally with residents and homeowners via Intercom.</li>\n<li>Set expectations around timelines, next steps, and responsibilities.</li>\n<li>De-escalate concerns through calm, transparent communication.</li>\n</ul>\n<p>Vendor Coordination</p>\n<ul>\n<li>Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.</li>\n<li>Verify work completion through photos, documentation, and resident confirmation.</li>\n<li>Flag vendor performance or quality issues early.</li>\n</ul>\n<p>Escalation &amp; Quality</p>\n<ul>\n<li>Handle first-level escalations within assigned cases.</li>\n<li>Identify early warning signs of dissatisfaction or delays and act immediately.</li>\n<li>Escalate appropriately when issues exceed scope or risk member satisfaction.</li>\n</ul>\n<p>Operational Discipline</p>\n<ul>\n<li>Follow Homecare SOPs and workflows consistently.</li>\n<li>Maintain accurate documentation and updates in the system.</li>\n<li>Contribute to continuous improvement by surfacing recurring issues or process gaps.</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>Pro Services are resolved quickly and with minimal escalation.</li>\n<li>Members feel informed, supported, and taken care of.</li>\n<li>SLAs, CSAT, and open Pro Service targets are consistently met.</li>\n<li>Issues are solved proactively, not reactively.</li>\n</ul>\n<p>About You</p>\n<ul>\n<li>You move fast and take ownership without being asked.</li>\n<li>You are comfortable managing multiple cases at once.</li>\n<li>You stay calm and clear in stressful or emotional situations.</li>\n<li>You communicate directly, respectfully, and with confidence.</li>\n<li>You care about doing things right, not just closing tickets.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.</li>\n<li>Strong written and verbal English.</li>\n<li>High attention to detail and strong organizational skills.</li>\n<li>Comfortable working with metrics, SLAs, and performance targets.</li>\n<li>Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5060a58e-300","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Belong","sameAs":"https://belong.com/","logo":"https://logos.yubhub.co/belong.com.png"},"x-apply-url":"https://jobs.lever.co/belong/5b99a163-b63f-407e-bd3e-aedd384b46ad","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["operations","customer support","logistics","service coordination","metrics","SLAs","performance targets","vendor coordination","communication","problem-solving","accountability"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:22:17.808Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buenos Aires"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"operations, customer support, logistics, service coordination, metrics, SLAs, performance targets, vendor coordination, communication, problem-solving, accountability"}]}