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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1a030d96-aef"},"title":"Head of Retention","description":"<p>As our Head of Retention, your mission is to ensure that once a user joins bunq, they stay and fall in love with our product.</p>\n<p>You will be the voice of the user, deeply understanding their life-stage needs and building a world-class, AI-driven retention strategy. Your work will deliver personalized value, foster loyalty, and turn our users into lifelong champions.</p>\n<p><strong>Take Ownership</strong></p>\n<ul>\n<li>Understand behaviour (not just opinions)</li>\n</ul>\n<ul>\n<li>Build a clear view of how users actually use bunq: frequency, depth, moments that matter, and drop-off patterns.</li>\n</ul>\n<ul>\n<li>Detect when someone is thriving (“active”) vs. slipping away (“at risk”) vs. gone (“churned”) , and why.</li>\n</ul>\n<p><strong>Make Bunq Feel Relevant to Each Life Stage</strong></p>\n<ul>\n<li>Turn life events and intent into simple, actionable personalization (not creepy, not noisy).</li>\n</ul>\n<ul>\n<li>Guide users to discover the features and benefits that match their current situation , and make them fall in love with bunq.</li>\n</ul>\n<p><strong>Communicate with Precision and Empathy</strong></p>\n<ul>\n<li>Deliver messaging that’s useful, well-timed, and segment-specific: tips, reminders, rewards, nudges, winback.</li>\n</ul>\n<ul>\n<li>Ensure every message earns attention and builds trust (tone, timing, content, frequency).</li>\n</ul>\n<p><strong>Fix Retention Leaks at the Source</strong></p>\n<ul>\n<li>Identify journey gaps and product friction that drive churn.</li>\n</ul>\n<ul>\n<li>Partner with Product, Data, Research, Support, and Operations to structurally remove issues , not patch them with more messaging.</li>\n</ul>\n<p><strong>Win Users Back</strong></p>\n<ul>\n<li>Design and run winback programs that rekindle the relationship with a clear reason to return.</li>\n</ul>\n<ul>\n<li>Learn what actually reactivates behaviour and compound it.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Build, lead, coach, and grow a 10–15 person team</li>\n</ul>\n<ul>\n<li>Set the retention strategy across lifecycle touchpoints: onboarding → activation → habit building → monetization → loyalty → winback.</li>\n</ul>\n<ul>\n<li>Own the lifecycle roadmap and run a high-velocity experimentation program (A/B testing, multivariate where useful).</li>\n</ul>\n<ul>\n<li>Build a strong measurement framework (north-star, segment KPIs, journey-level dashboards, causal thinking).</li>\n</ul>\n<ul>\n<li>Establish a tight feedback loop: quantitative behaviour + qualitative user insight (interviews, outreach, research).</li>\n</ul>\n<ul>\n<li>Proactively monitor user sentiment and emerging issues (including external signals) and drive fixes before they scale.</li>\n</ul>\n<ul>\n<li>Create scalable, AI-first systems that help navigate and orchestrate the user journey</li>\n</ul>\n<p><strong>Your Space to Perform</strong></p>\n<p>We give you the space and the tools you need to succeed</p>\n<ul>\n<li>Join forces with great colleagues across the globe to revolutionize banking</li>\n</ul>\n<ul>\n<li>Make lasting impact by working on complex &amp; exciting challenges</li>\n</ul>\n<ul>\n<li>Profit sharing based on the impact you make and bunq’s performance</li>\n</ul>\n<ul>\n<li>Great, international colleagues who share your mindset</li>\n</ul>\n<ul>\n<li>Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.</li>\n</ul>\n<ul>\n<li>Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years</li>\n</ul>\n<ul>\n<li>We support growth with bunq Academy and €1,500 annual learning budget</li>\n</ul>\n<ul>\n<li>A massive discount with Urban Sports for your wellbeing</li>\n</ul>\n<ul>\n<li>Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices)</li>\n</ul>\n<ul>\n<li>A MacBook so you can Get Shit Done with us</li>\n</ul>\n<ul>\n<li>Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</li>\n</ul>\n<ul>\n<li>An optional pension plan with monthly contribution from bunq</li>\n</ul>\n<ul>\n<li>Monthly contribution to your phone and internet bills</li>\n</ul>\n<ul>\n<li>Friday drinks and other celebrations - bunq style</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1a030d96-aef","directApply":true,"hiringOrganization":{"@type":"Organization","name":"bunq","sameAs":"https://careers.bunq.com","logo":"https://logos.yubhub.co/careers.bunq.com.png"},"x-apply-url":"https://careers.bunq.com/o/head-of-retention-new","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Retention strategy","AI-driven","Personalization","Segmentation","A/B testing","Multivariate testing","Causal thinking","Scalable systems","User journey orchestration"],"x-skills-preferred":[],"datePosted":"2026-04-19T13:30:44.895Z","employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"Retention strategy, AI-driven, Personalization, Segmentation, A/B testing, Multivariate testing, Causal thinking, Scalable systems, User journey orchestration"}]}