Join the team as Twilio's next Operator, Global Security Operations Centre (GSOC) who will play a critical role in informing our overall security posture to enable a safe working environment.
\nAs a member of the Corporate Safety & Security team, you'll utilise best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimise impact to our people, assets, operations, or brand reputation.
\nThis position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint.
\nGSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials.
\nGSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns.
\nWhen an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.
\nResponsibilities:
\nMonitoring and Surveillance - Utilise various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
\nMonitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
\nSecurity Operations Support - Support access control and visitor management processes
\nManage security-related calls for service and provide general guidance to employees, vendors, and guests
\nMaintain awareness of business travellers and personnel accessing Twilio facilities
\nPartner with local site security teams to escalate and dispatch resources for incident and alarm response
\nReview travel requests to elevated risk locations, assist travellers through the approval process, and cross-reference live itineraries with external incidents
\nIncident Management - Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
\nAssess and triage events and incidents to determine their impact to operations
\nDispatch and coordinate response with emergency response personnel
\nCommunicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted
\nMaintain real-time incident documentation for reporting and analysis
\nPerform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
\nParticipate in post-incident reviews to document and implement corrective action and improvements to future response
\nOperational Excellence - Maintain a strong understanding of security and emergency standard operating procedures
\nUtilise critical thinking and problem-solving skills to analyse situations and implement solutions
\nSupport large projects that will improve Twilio's GSOC capabilities and initiatives
\nQualifications:
\nDesired:
\nAdditional Language Proficiency
\nShift Details: Variable (8–10-hour shifts)
\nMust be flexible to work holidays, weekends, and occasional overtime.
\nTravel: Approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.
\nWhat We Offer:
\nWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.
\nCompensation:
\nThe estimated pay ranges for this role are as follows:
\nAll roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
\nThe successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
\nApplications for this role are intended to be accepted until November 15 but may change based on business needs.
\nTwilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
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