The Global Client Manager role is to facilitate and own the delivery of the end-to-end onboarding journey for the Institutional Client Group (ICG) Priority Client base, across the global Client Management network. This involves acting as a global single point of escalation both internally and externally, orchestrating client outreach, coordinating KYC New to Bank and all related onboarding functions for ICG client sectors.

As a Global Client Manager, you will manage our highest value clients in a client-facing capacity, where professionalism, client focus, and a strong understanding of Policy and GBM (Global Banking Markets) products are essential. You will operate with a strong leadership and commercial focus, ensuring tight alignment to the objectives of the business, whilst enabling the right service delivery with a view to enhance our client's experience, in a controlled and risk-focused environment.

Key responsibilities include:

• Managing a varied workload, prioritising effectively, and executing seamlessly under pressure
• Building excellent working relationships across all Business units
• Demonstrating integrity and consistently upholding HSBC's Business Principles and Values while delivering business objectives
• Maintaining a thorough understanding of, and adherence to, local and global compliance requirements, which are critical to the success of the role
• Thriving in an environment with substantial leadership potential, where a track record in managing is especially beneficial, as there is strong potential for team leadership in this role

You will likely have the following qualifications to succeed in this role:

• Advanced knowledge of Global Markets products, including the legal agreements and regulations that govern trading in such products
• Ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (eg. product or functional partners in different geographies)
• High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model
• Developed management skills, with experience in team building and managing a wide range of projects
• Experience in managing operational risks through close monitoring and continuous improvement

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package, including a robust Wellness Hub, all in a welcoming and inclusive work environment.

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