99704d8b-149 Game Customer Support Lead The Game Customer Support Lead will define and execute the support framework for mobile game publishing, delivering scalable, high-quality experiences tailored to player needs across Southeast Asia and emerging markets.

What you'll do

The Customer Support Lead will oversee FAQ development, CS flow design, omnichannel infrastructure, VIP programs, and regional operations.

  • Design automated support flows and escalation processes for mobile game operations.
  • Develop and maintain FAQs, help center content, and in-game support libraries to enable player self-service.

What you need

  • Strong understanding of player behavior and service expectations across diverse markets.
  • Hands-on experience with omnichannel support and CS platforms (Zendesk, Helpshift).
  • Proven ability to build FAQs, SOPs, and knowledge bases.

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]]> full-time mid onsite player behavior, omnichannel support, FAQs, Zendesk, Helpshift, SOPs Engineering Technology Razer https://logos.yubhub.co/razer.com.png Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. https://razer.wd3.myworkdayjobs.com https://razer.wd3.myworkdayjobs.com/en-US/Careers/job/Singapore/Game-Customer-Support-Lead_JR2025006590 Singapore 2025-12-26