Full Time Beauty Advisor · Holt Renfrew

Fri, 24 Apr 2026 14:15:31 GMT
Sales

Holt Renfrew · Vancouver · onsite

An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

Main duties and responsibilities include:

Sales: Drive financial results in store to meet and exceed plan. Communicate and manage agreed goals. Be responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Customer Service: Manage customer queries, through the use of sound judgement and achieving positive outcomes. Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.

Team Management: Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff. Determine individual and team sales targets to meet and exceed plan.

Business Analysis: Analyze business performance and proactively plan strategy within day-to-day business and events. Consistently promote the Tilbury Touch to the team and customers.

Store and Retail Partner Relationships: Establish and develop a cooperative and mutually respectful relationship with the store retail operations team. Schedule team to optimize coverage according to customer flow. Maintain excellent counter hygiene standards. Maintain the store standards and policies at all times.