Responsibilities:

• Coordinate cross-functional, global teams to expedite FSA implementation, decreasing time between FRC approval and program launch
• Lead team through service part and kit releases
• Arbitrate cross-functional conflicts and drive issue resolution
• Monitor completion rates and proactively recommend additional outreach
• Proactively identify and address roadblocks & efficiencies between cross-functional teams, etc
• Keep leadership appraised of launch status
• Monitor and ensure all customer notifications support the required timeline
• Collaborate with facing organizations in the development of service solutions for potential field issues
• Identify potential lessons-learned opportunities in support of improving future FSA efficiency

Qualifications:

• Bachelor's of Science Degree in Engineering or equivalent combination of relevant education and experience
• Strong strategic thinking and analytical problem-solving skills
• Ability to manage multiple conflicting priorities on a daily basis
• Ability to effectively lead multiple personalities and styles through both direct and indirect reporting relationships
• Expertise in WERS, particularly with production, service part, and service kit releases
• Good understanding of Ford vehicle software release process, vehicle systems, and Ford software engineering teams
• High level of interpersonal skills to effectively lead diverse, cross-functional, global teams
• Ability to identify opportunities to automate and modernize processes with cutting-edge technologies
• Understanding of vehicle remedy implementation (i.e., service trials, technicians, etc)
• Strong communication skills
• Understanding of vehicle systems
• Expertise working with Functional Teams (e.g., PD, STA, VO)
• Expertise interacting with suppliers
• Knowledge in understanding and scrutinizing part delivery timings (e.g., tooling timings, shipping timings, etc)
• Understanding of FSA & OTA processes
• Ability to deal with ambiguous assignments

Even better, you may have:

• Experience working within Power BI

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