Key responsibilities include:

• Driving adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations
• Embedding deeply with strategic customers to understand their business challenges and technical requirements, and providing the insight needed to achieve outstanding results with Fin
• Working hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
• Collaborating closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback

Requirements include:

• A strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
• Experience building a SaaS product with real-world usage
• Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom
• Proficiency in using and writing REST APIs to integrate systems effectively
• Strong communication skills, with the ability to comfortably discuss technical topics with both engineers and non-technical audiences

Benefits include:

• Competitive salary and equity in a fast-growing start-up
• A well-treated bunch, with awesome benefits!
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Comprehensive health and dental insurance for you and your dependents
• Life assurance, as well as a pension scheme & match up to 4%

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You will be deeply engaged in debugging and optimizing autonomy algorithms, refining system performance based on real-world data, and working closely with end-users to adapt our technology to mission needs.

Your responsibilities will include:

• Developing and refining software for autonomy, networking, and mission execution, improving system performance in real-world maritime conditions
• Deploying and testing ASV software in the field, identifying and resolving issues related to autonomy, perception, and control systems
• Analyzing performance data from real-world missions, using insights to drive software improvements and optimize system behavior
• Integrating and validating new autonomy features, ensuring seamless interaction between software, sensors, and vessel hardware
• Working directly with operators and end-users, gathering feedback and adapting the system to operational requirements
• Troubleshooting and resolving software, hardware, and networking issues that arise during deployments
• Collaborating with cross-functional teams, including autonomy engineers, hardware developers, and field operations personnel, to enhance product capabilities

You will be the link between groundbreaking autonomy technology and real-world success. You will work on the front lines of maritime autonomy, ensuring our systems operate effectively in the environments where they matter most.

You will impact mission success and shape the future of autonomous maritime operations.

To succeed in this role, you will need strong software engineering skills, with experience in C++, Rust, Python, or similar languages. You should have a background in robotics, autonomy, or embedded systems, particularly in maritime, aerospace, or defense applications.

You will also need to be able to diagnose and debug complex systems, from low-level networking issues to high-level autonomy behaviors. You should be able to work in dynamic environments, where software must adapt to real-world constraints and unpredictable conditions.

We offer a competitive salary, industry-standard benefits, and opportunities for performance-based bonuses. We also provide a 401(k) plan, stock options, and equity options to give employees a stake in the company's success.

If you are interested in this opportunity, please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.

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This role blends software development, field deployment, and problem-solving to ensure our technology delivers real mission impact. You will be deeply engaged in debugging and optimizing autonomy algorithms, refining system performance based on real-world data, and working closely with end-users to adapt our technology to mission needs.

Responsibilities:

• Develop and refine software for autonomy, networking, and mission execution, improving system performance in real-world maritime conditions
• Deploy and test ASV software in the field, identifying and resolving issues related to autonomy, perception, and control systems
• Analyze performance data from real-world missions, using insights to drive software improvements and optimize system behavior
• Integrate and validate new autonomy features, ensuring seamless interaction between software, sensors, and vessel hardware
• Work directly with operators and end-users, gathering feedback and adapting the system to operational requirements
• Troubleshoot and resolve software, hardware, and networking issues that arise during deployments
• Collaborate with cross-functional teams, including autonomy engineers, hardware developers, and field operations personnel, to enhance product capabilities
• Document best practices, deployment procedures, and debugging workflows to improve system reliability and scalability

Qualifications:

• Strong software engineering skills, with experience in C++, Rust, Python, or similar languages
• Background in robotics, autonomy, or embedded systems, particularly in maritime, aerospace, or defense applications
• Understanding of networking protocols and distributed systems, including TCP/IP, UDP, and message-passing frameworks
• Ability to diagnose and debug complex systems, from low-level networking issues to high-level autonomy behaviors
• Ability to work in dynamic environments, where software must adapt to real-world constraints and unpredictable conditions
• Willingness to travel (up to 50%), spending time in the field testing and improving ASV systems in real-world maritime settings
• Experience developing autonomy software for real-world robotic systems, particularly in challenging environments like the ocean
• Familiarity with motion planning, behavior trees, and control algorithms for autonomous navigation
• Background in maritime systems, naval operations, or defense technology
• Knowledge of distributed autonomy architectures and multi-agent coordination
• Hands-on experience integrating and deploying robotic systems in the field

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Additional Information:

This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3)

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 50% travel is expected.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.
• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.
• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback
• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable
• Former founder, or early engineer at a startup who has built a product from scratch is a plus
• Experience with relational databases like Postgres/MySQL
• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

London, UK

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role

We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in London. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.

• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.

• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.

• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.

• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback

• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable

• Former founder, or early engineer at a startup who has built a product from scratch is a plus

• Experience with relational databases like Postgres/MySQL

• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Dublin, Ireland

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role

We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in Dublin. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.

• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.

• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.

• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.

• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback

• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable

• Former founder, or early engineer at a startup who has built a product from scratch is a plus

• Experience with relational databases like Postgres/MySQL

• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Munich, Germany

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role

We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in Munich. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.

• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.

• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.

• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.

• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback

• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable

• Former founder, or early engineer at a startup who has built a product from scratch is a plus

• Experience with relational databases like Postgres/MySQL

• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Paris, France

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role

We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in Paris. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.

• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.

• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.

• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.

• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback

• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable

• Former founder, or early engineer at a startup who has built a product from scratch is a plus

• Experience with relational databases like Postgres/MySQL

• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Seattle

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

Compensation

• $153K – $325K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the Role We are looking for customer-focused software engineers to build effective custom software that leverages OpenAI’s APIs to solve real customer problems. As an FDSWE, you will work with our customers and OpenAI Forward Deployed Engineers to design and implement scalable solutions that solve their most difficult problems. You will design abstractions to solve customer problems, and then use them to scale our speed and quality of delivery across all Forward Deployed engagements.

You will collaborate closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers who work on the same account. You will also work with our Research and Applied Product and Engineering teams to provide insightful customer feedback.

This role is based in Seattle. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role, you will:

• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail.
• Design, architect, and develop full-stack solutions using an experiment-driven, iterative approach.
• Prepare detailed scopes of work and project plans for both proof-of-concept prototypes and full production deployments.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion on their infrastructure.
• Collaborate with Product, Research and Applied teams to ensure seamless customer experiences, project success and actionable product feedback
• Contribute to internal knowledge bases, codifying best practices and sharing insights gained from customer engagements to scale the Forward Deployed Engineering function.

You’ll thrive in this role if you:

• 7+ years of professional full stack engineering experience (excluding internships) in relevant roles at tech and product-driven companies - customer-facing experience is highly desirable
• Former founder, or early engineer at a startup who has built a product from scratch is a plus
• Experience with relational databases like Postgres/MySQL
• Have a bias for action and willingness to work iteratively with your customers to deliver the right solution that solves their problem.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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