As a resourceful, gritty, and adaptable problem solver, you will work collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.

In this role, you'll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimize their workflows.

Responsibilities:

• Respond to and triage incoming support requests from both internal and external teams.

• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.

• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.

• Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.

• Partner with Business teams to understand and meet customer needs.

• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

• Take ownership as the first responder when things go wrong.

What We Value:

• Ability to continuously learn and work independently, making decisions with minimal supervision.

• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.

• Strong creative problem-solving skills.

• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

What We Require:

• Background in Data Science, Computer Science, Engineering, or STEM.

• OR equivalent relevant practical experience in a technical or engineering role.

Salary: The estimated salary range for this position is $110,000 - $147,000/year.

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You are a resourceful, gritty, and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.

In this role, you'll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimize their workflows.

You'll have the opportunity to gain rare insight into and contribute to some of the world's most important industries and institutions.

Every day at Palantir is different: we're constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.

Responsibilities

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
• Take ownership as the first responder when things go wrong.

What We Value

• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
• Strong creative problem-solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

What We Require

• Background in Data Science, Computer Science, Engineering, or STEM.
• OR equivalent relevant practical experience in a technical or engineering role.

Additional Information

The estimated salary range for this position is estimated to be $110,000 - $147,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus, and other potential future incentives.

XML job scraping automation by YubHub

Responsibilities:

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

What We Value:

• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
• Strong creative problem-solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

What We Require:

• Background in Data Science, Computer Science, Engineering or STEM, or equivalent relevant practical experience in a technical or engineering role.

Additional Information:

• Life at Palantir: We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your long-term growth, rather than rely on traditional career ladders.
• Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir.

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