You'll join a fast-scaling, innovation-driven environment where agility, ownership, and operational excellence are core values. As a Finance Operations Specialist, you'll support day-to-day financial workflows across multiple payment platforms and internal systems, ensuring transactions are processed accurately, disputes are reviewed fairly, and billing operations remain stable as we scale.

Requirements

The Role

We're hiring a Finance Operations Specialist with a strong background in:

• Accounting Operations
• Billing & Invoicing
• Payment Processing
• Cashflow Monitoring
• Refunds & Dispute Resolution

What You'll Do

1. Chargebacks, Disputes & Refund Coordination

• Assist with dispute reviews and refund processing
• Support internal resolution of billing conflicts
• Liaise with internal teams to ensure fair and transparent outcomes
• Track recurring dispute triggers and report patterns
• Maintain documentation across refund or dispute cases

2. Payment & Billing Operations

• Support accounts payable and receivable processes
• Process internal and external payments
• Assist with supplier or contractor payment cycles
• Monitor billing accuracy across transactions
• Support reconciliation of incoming and outgoing payments

3. Cashflow & Financial Administration

• Track receipts and payment activity
• Support daily / weekly cash management tasks
• Assist with reporting of financial movements
• Maintain billing and payment records
• Monitor transaction statuses across payment systems

4. Systems & Tools

• Operate financial tools such as:
• QuickBooks
• Xero
• Spreadsheet-based financial trackers

• Use Excel or equivalent tools for financial analysis and reconciliation
• Maintain structured financial records and documentation

What We're Looking For (Must-Have)

• Background in Accounting, Finance Operations, or Financial Administration
• Experience managing AP / AR processes
• Exposure to billing and invoicing workflows
• Experience supporting payment processing cycles
• Experience resolving financial or billing issues
• Strong Excel or spreadsheet-based reporting skills
• Familiarity with accounting software (e.g. QuickBooks, Xero)
• Strong problem-solving and reconciliation ability
• Ability to work independently within structured financial processes
• Fluent English (spoken and written)

Nice to Have

• Experience supporting high-volume billing environments
• Exposure to digital businesses or SaaS operations
• Cash management or reconciliation experience
• Experience working with internal financial systems
• Familiarity with AI-assisted operational tools

Benefits

Contract Model

This is a Full time contract role

Structure:

• Full-time
• Monthly retainer
• 40-45 Hours/week

What Success Looks Like

• Billing cycles executed accurately
• Payment workflows maintained
• Refund requests processed efficiently
• Dispute cases documented and tracked
• AP / AR processes running smoothly
• Financial records maintained consistently
• Reduced operational delays in payment handling
• Improved visibility across billing and transaction activity

Why This Role Matters

This role directly impacts:

• Revenue stability
• Cashflow protection
• Platform risk
• Business continuity
• Payment reliability
• Investor confidence
• Platform trust
• Customer trust
• Operational resilience

Application Process

Please include:

• CV or LinkedIn profile
• Brief summary of your experience in:
• Chargebacks
• Disputes
• Refunds
• Payment operations

• Examples of platforms/processors you’ve worked with
• Short description of the largest dispute backlog you’ve handled

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