Field Service Manager · Ford Motor Credit Company

Sat, 25 Apr 2026 12:14:47 GMT
Finance

Ford Motor Credit Company · Louisville, KY · SG5-SG6 · remote

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Louisville, KY area. As a Field Service Manager, you will represent Ford and its various departments, managing complex physical damage claims and responding to catastrophic events. You will conduct thorough coverage investigations, prepare accurate damage estimates, lead subrogation investigations, and perform loss prevention reviews. You will also remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.

Responsibilities:

Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.

Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.

Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.

Lead subrogation investigations, salvage disposal, and fraud investigations.

Perform loss prevention reviews and provide essential dealer training activities.

Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.

Travel Requirements:

This role requires significant overnight travel, typically 50-70%, often with minimal notice. Regular travel within a multi-state territory, primarily covering Kentucky, Tennessee, and Indiana, is expected. Additionally, you will be deployed nationwide to catastrophic loss sites, particularly during peak storm season (March-August). These deployments can involve extended periods (multiple weeks) away from home, addressing large-scale dealer inventory losses and other physical damage claims at dealerships, Ford assembly plants, and holding yards.

Qualifications:

High School Diploma or GED.

Two or more years of experience in claims adjusting and estimating.

At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.

At least one year of experience with Microsoft Office and strong computer skills.

Adjuster license in home state or designated home state or the ability to test within the first 90 days.

Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.

Benefits:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.