Expert troubleshooter within IT who has broad technical experience in multiple disciplines of IT and is willing to help our Incident and Problem Management teams.

Understand root cause and the necessary tasks needed to ensure this incident does not recur.

Validate root cause of incidents in nonproduction regions, ensuring that the cause is validated and then work with teams to determine the best approach to resolve.

Participate in chaos testing - where we leverage a third-party tool to disable functions on a server and we verify that we can alert teams to the failure and then assemble a technical troubleshooting call to identify and restore the service.

Leverage Observability tools set to define key transactions and observe their performance within systems.

Create golden signal reporting and error budgets for development teams. Must know the framework.

Perform failure analysis, leveraging chaos testing practices to break nonproduction systems to find weak points and work with infrastructure and development teams to improve the applications resilience.

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