FBS IT Change Management Specialist · Capgemini

Fri, 24 Apr 2026 14:15:17 GMT
IT

Capgemini · Mexico · Competitive salary and performance-based bonuses · remote

The IT Change Management Specialist is responsible for driving risk mitigation throughout the change management lifecycle. This role focuses on analysing proposed and implemented changes to IT infrastructure, evaluating system dependencies, and forecasting/determining stakeholder impact. Drives continual improvements within change management operations and ensures each change is executed with minimal risk to business operations.

Key Responsibilities:

Conduct risk assessments for each change request by evaluating technical complexity, system dependencies, and potential impacts on business processes and stakeholders.

Develop, document, and validate robust implementation and rollback plans to prepare for potential failure scenarios.

Lead Change Advisory Board (CAB) sessions, providing expert insight on risk factors and mitigation strategies for proposed changes.

Communicate change details, risk considerations, and contingency plans to all impacted parties and decision-makers.

Collaborate with infrastructure and application teams to analyse cross-system dependencies and ensure comprehensive risk coverage.

Oversee testing and validation processes to confirm that changes meet requirements and do not introduce new vulnerabilities.

Maintain thorough standard operating procedure documentation of change risk assessments, decisions, and outcomes for audit and continuous improvement purposes.

Utilise data analytics to identify trends, measure performance, and provide actionable insights for continuous improvement.

Requirements:

4-6 years of experience in a similar role

Full English Fluency

BS in Computer Science or similar

Experience in regulated industries (e.g., insurance, finance, healthcare) is desirable

Risk Mitigation, documentation experience

Technical & Business Skills:

ServiceNow - Entry Level (1-3 Years) MUST or equivalent

ITIL Foundations - Entry Level - Desirable

Technical Analysis - Intermediate

IT Change Management – Intermediate

SharePoint - Entry Level (1-3 Years)

Rally - Entry Level (1-3 Years)

Competencies:

Exceptional analytical skills with the ability to dissect complex technical environments and anticipate potential risks.

Strong written and verbal communication skills for conveying risk-related information to technical and non-technical audiences.

Demonstrated ability to coordinate across multiple teams and manage multiple priorities under tight deadlines.

Proficiency in developing training and documentation related to risk mitigation in change management processes.

Benefits:

This position comes with a competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

2. Comprehensive benefits package

3. Career development and training opportunities

4. Flexible work arrangements (remote and/or office-based)

5. Dynamic and inclusive work culture within a globally renowned group

6. Private Health Insurance

7. Pension Plan

8. Paid Time Off

9. Training & Development