c818f438-851 FBS CX Data Analyst Our Client is seeking a Customer Experience (CX) Data Analyst to work at the intersection of data, customer behavior, and business strategy. In this role, you will analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience. You will develop dashboards and reports to support CX performance tracking and strategic initiatives. You will use SQL, Python, and BI tools to extract, manipulate, and analyze structured data. You will apply statistical, financial, and forecasting models to support business planning and performance optimization. You will partner with cross-functional teams to translate business questions into analytical frameworks. You will ensure data accuracy, integrity, and consistency across multiple data sources. You will support AI-driven and advanced analytics initiatives to improve customer insights. You will continuously improve reporting processes and data platforms to meet evolving business needs.

Responsibilities:

  • Analyze customer data to uncover trends, behaviors, and opportunities to enhance customer experience
  • Develop dashboards and reports to support CX performance tracking and strategic initiatives
  • Use SQL, Python, and BI tools to extract, manipulate, and analyze structured data
  • Apply statistical, financial, and forecasting models to support business planning and performance optimization
  • Partner with cross-functional teams to translate business questions into analytical frameworks
  • Ensure data accuracy, integrity, and consistency across multiple data sources
  • Support AI-driven and advanced analytics initiatives to improve customer insights
  • Continuously improve reporting processes and data platforms to meet evolving business needs

Requirements:

  • 5+ years of experience in Data Analytics, Business Intelligence, or Customer Analytics roles
  • Bachelor’s degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science, or related field
  • Advanced English proficiency
  • Analytics – Intermediate
  • Statistical Modeling – Intermediate
  • Financial Modeling – Intermediate
  • Forecasting – Intermediate
  • SQL – Intermediate
  • Python – Intermediate
  • Excel – Intermediate
  • Power BI – Entry Level
  • Snowflake – Entry Level
  • Microsoft 365 & Copilot – Entry Level

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]]> full-time mid hybrid SQL, Python, BI tools, Statistical modeling, Financial modeling, Forecasting, Data analysis, Data visualization, Business intelligence, Customer analytics, Power BI, Snowflake, Microsoft 365 & Copilot Engineering Finance Capgemini https://logos.yubhub.co/view.com.png Capgemini is one of the world's largest insurance groups, serving over 10 million U.S. households with more than 19 million individual policies across all 50 states. https://jobs.workable.com https://jobs.workable.com/view/vRDgqUEKbzbmw8fG9oDkZ8/hybrid-fbs-cx-data-analyst-in-bogot%C3%A1-at-capgemini Bogotá, Bogota, Colombia 2026-03-09