We are seeking a motivated and enthusiastic Desktop Support Technician to join our IT team at Xtrac. This position offers an excellent opportunity for someone looking to kick-start their career in IT support and gain valuable hands-on experience in a dynamic and fast-paced environment.
\nDay to Day
\nProvide first-line/second-line technical support to end-users for desktop hardware, software, and peripherals, including troubleshooting and resolving basic hardware and software issues. Assist with the setup and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements.
\nAbout You
\nSome experience in a technical support role or relevant experience is preferred, but not essential. Basic knowledge of desktop operating systems and common desktop applications (e.g., Microsoft Office) Strong problem-solving skills and attention to detail, with a passion for learning and a proactive approach to troubleshooting technical issues. Excellent communication and interpersonal skills, with the ability to interact professionally with end-users of varying technical abilities. Ability to work independently and collaboratively as part of a team in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users.
\nBenefits:
\nCompetitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development within the company Dynamic and supportive work environment with a focus on teamwork and collaboration Exposure to cutting-edge automotive and motorsport technology and projects
\nXML job scraping automation by YubHub
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