Key Responsibilities:

Datacentre & Tech Room Operation

• Own the physical operation of the datacentres (power, cooling, space, cabling, security) and office technology rooms.
• Perform racking/stacking, structured cabling (copper/fibre), labelling, patching, and cable hygiene.
• Manage hardware lifecycle: installation, upgrades, moves/adds/changes, and decommissioning of servers, storage, and network gear.
• Coordinate and perform hardware replacements including RMAs with local and international vendors.
• Conduct regular inspections and capacity checks (power, cooling, space, ports) and proactively flag risks.

Infrastructure Monitoring, Incident & Change Management

• Monitor infrastructure and environmental alerts, respond to incidents, and perform first-line troubleshooting.
• Work within established ITIL/ITSM processes for incident, request, and change management (ServiceNow and Jira).
• Participate in maintenance windows and on-call/extended-hours work as needed for a 24x7 environment.
• Maintain accurate records (rack elevations, patch maps, serials, locations) in CMDB/asset inventory (ServiceNow and Nlyte).

Network Operations Support (CCNA-Level)

• Support deployment and basic configuration of network devices (switches, routers, firewalls, load balancers) under direction of Network Engineering.
• Perform physical connectivity tasks: patching, validating links, assigning and validating VLANs, and basic Layer 2/3 troubleshooting.
• Assist with basic configuration changes (e.g., access ports, trunks, simple routing changes) following strict change control.

Tooling, Automation & Integration

• Use and help enhance DCIM, monitoring, logging, and ITSM ecosystem for visibility and control of the datacentre estate.
• Contribute to the development of light automation to reduce manual tasks (inventory updates, checks, reporting).
• Contribute to the integration of the datacentre-related dataset with central platforms (CMDB, monitoring, capacity tools) via APIs and CLI tools.
• Contribute to and improve runbooks, SOPs, and documentation to standardize and automate recurring activities.

Risk, Compliance & Best Practice

• Adhere to security, compliance, and governance in accordance with the regulatory requirements for structured cabling and infrastructure.
• Follow strict access control, audit, and change procedures in line with local building management and colocation facility requirements applicable to datacentre facilities.
• Ensure all activities are performed with safety, resilience, and high availability in mind to support Millennium operations.

Essential Qualifications & Experience

• 5+ years in a datacentre or large-scale infrastructure environment (financial services or other mission-critical environments a plus).
• Proven experience managing racks, cabling, hardware installation, and decommissioning in multi-cabinet environments.
• Experience supporting office technology rooms / comms rooms (IDF/MDF) in addition to core datacentres.
• Prior experience working within carrier-neutral datacentre environments is highly desirable.

Datacentre & Hardware Skills

• Strong hands-on skills in racking/stacking, structured cabling (copper and fibre), and patch management.
• Understanding of datacentre power and cooling (PDUs, UPS, dual feeds, capacity management, hot/cold aisle concepts).
• Experience with remote management technologies (IPMI, iDRAC, iLO, console servers, OOB management).

Networking Skills (CCNA-Level)

• Solid understanding of TCP/IP, VLANs, trunking, basic routing, subnetting, and access control concepts.
• Ability to perform basic configuration and CLI-based troubleshooting on enterprise switches and routers.
• CCNA certification (or equivalent knowledge/experience) strongly preferred.

Tooling, Automation & Integration

• Comfortable working with ITSM and CMDB tools (e.g., ServiceNow, Jira Service Management) for tickets and asset management.
• Basic scripting ability (Python, PowerShell, or Bash) for task automation and data manipulation.

Desired Skills & Attributes

• Experience with DCIM tools and visual rack/patch management (e.g., Nlyte, NetBox or similar).
• Strong documentation skills (rack diagrams, patching schematics, runbooks, standard operating procedures).
• High attention to detail, strong sense of ownership, and ability to work independently.
• Clear and concise communication skills; able to coordinate with local facility management, vendors, and global teams across time zones.
• Ability to liaise with local vendors, building management, and colocation facility staff.

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