{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/customer-support-manager"},"x-facet":{"type":"title","slug":"customer-support-manager","display":"Customer Support Manager","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_08643ac4-78e"},"title":"Customer Support Manager","description":"<p>Maven is looking for a Customer Support Manager to lead our support function and bring structure &amp; scalability to a critical part of the business.</p>\n<p>As the Customer Support Manager, you will own our support operations, run and hire the team of support reps, solve complex issues, build systems that support Maven&#39;s marketplace, develop automation to increase leverage, and improve standard operating procedures.</p>\n<p>You will interface with four distinct customers:</p>\n<ul>\n<li>Maven&#39;s Experts (~40% of your time): Our experts are at the top of their fields, and yours will be the voice they hear when they need escalated, 1:1 support from our team.</li>\n<li>Maven&#39;s Customers (~10% of your time): Our customers are mid-career professionals looking to upskill in the ever-changing post-AI landscape of professional work.</li>\n<li>Our Students&#39; Employers (~50% of your time): Maven&#39;s B2B business represents ~10% of our sales and is growing quickly. Currently, not all of our B2B customers&#39; purchases are supported through Maven&#39;s website.</li>\n<li>The Internal Maven Team (ongoing): Analyze and report your function&#39;s metrics to the broader team.</li>\n</ul>\n<p>No prior experience with Maven is required, but experience with marketplaces, edtech, expert platforms, or creator economy is a plus!</p>\n<p>As a Customer Support Manager, you will be responsible for:</p>\n<ul>\n<li>Defining what great customer operations look like at scale and delivering on it.</li>\n<li>Scaling the team and owning increasingly strategic initiatives.</li>\n<li>Providing high-quality support to customers, including resolving complex issues and escalating when necessary.</li>\n<li>Building and maintaining relationships with customers, including communicating effectively and empathetically.</li>\n<li>Collaborating with cross-functional teams, including product, marketing, and sales.</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>3-5 years of experience in customer support, operations, or business operations roles.</li>\n<li>Experience managing team members and having a heavy hand in leading a support (or related) function.</li>\n<li>Excellent communication and problem-solving skills.</li>\n<li>Ability to work in a fast-paced environment and prioritize tasks effectively.</li>\n<li>Strong analytical and technical skills, with experience using AI tools to create operational leverage.</li>\n</ul>\n<p>We offer a competitive salary range of $80k-$120k, strong benefits, and equity. We are a fully remote team with no-meeting Wednesdays and biannual company offsites.</p>\n<p>If you&#39;re passionate about delivering exceptional customer experiences and have a proven track record of success in customer support, we encourage you to apply!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_08643ac4-78e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Maven","sameAs":"https://www.maven.co/","logo":"https://logos.yubhub.co/maven.co.png"},"x-apply-url":"https://job-boards.greenhouse.io/maven/jobs/5711779004","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$80k-$120k","x-skills-required":["Customer Support","Operations","Business Operations","Team Management","Communication","Problem-Solving","Analytical Skills","Technical Skills","AI Tools"],"x-skills-preferred":["Marketplaces","Edtech","Expert Platforms","Creator Economy"],"datePosted":"2026-04-17T12:44:42.901Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote (US time zones)"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Education","skills":"Customer Support, Operations, Business Operations, Team Management, Communication, Problem-Solving, Analytical Skills, Technical Skills, AI Tools, Marketplaces, Edtech, Expert Platforms, Creator Economy","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":80000,"maxValue":120000,"unitText":"YEAR"}}}]}