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As a Customer Success Manager, you will be responsible for ensuring the success of Cloudflare&#39;s Enterprise customers and managing all of their post-sale experiences.</p>\n<p>You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer&#39;s satisfaction with Cloudflare&#39;s services.</p>\n<p>You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.</p>\n<p>You will act as the primary point of contact for Cloudflare customers and will be &#39;the face of the business&#39;.</p>\n<p>You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.</p>\n<p>You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.</p>\n<p>You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.</p>\n<p>This is driven through demonstrating the value of the products and services provided to the customer&#39;s business via quarterly reviews.</p>\n<p>To succeed, you will need to:</p>\n<ul>\n<li>Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.</li>\n</ul>\n<ul>\n<li>Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.</li>\n</ul>\n<ul>\n<li>Lead retention efforts by demonstrating the value Cloudflare&#39;s products and services provide, through all suitable interactions.</li>\n</ul>\n<ul>\n<li>Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.</li>\n</ul>\n<ul>\n<li>Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.</li>\n</ul>\n<ul>\n<li>Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.</li>\n</ul>\n<ul>\n<li>Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution.</li>\n</ul>\n<ul>\n<li>Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.</li>\n</ul>\n<ul>\n<li>Identify areas for improvement with internal processes.</li>\n</ul>\n<p>Required skills, knowledge and experience:</p>\n<ul>\n<li>Strong communication skills in German and English (verbal and written)</li>\n</ul>\n<ul>\n<li>Bachelor&#39;s degree required, Master&#39;s degree is a plus</li>\n</ul>\n<ul>\n<li>5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management</li>\n</ul>\n<ul>\n<li>Strong understanding of computer networking, application and network security, and &#39;how the internet works&#39;</li>\n</ul>\n<ul>\n<li>Strong relationship-building skills and experience working with high value enterprise-level customers.</li>\n</ul>\n<ul>\n<li>Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure</li>\n</ul>\n<ul>\n<li>Excellent interpersonal communication and presentation skills.</li>\n</ul>\n<ul>\n<li>Experience with customer negotiations and handling difficult customer conversations</li>\n</ul>\n<ul>\n<li>High degree of empathy and a customer-centric mindset to ensure our customers&#39; 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We&#39;re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.</p>\n<p>Project Galileo: Since 2014, we&#39;ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare&#39;s enterprise customers--at no cost.</p>\n<p>Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we&#39;ve provided services to more than 425 local government election websites in 33 states.</p>\n<p>1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5a7af16f-014","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cloudflare","sameAs":"https://www.cloudflare.com/","logo":"https://logos.yubhub.co/cloudflare.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/cloudflare/jobs/7547572","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","Account Management","Project Management","Organizational Skills","Empathy","Relationship-Building","Product Knowledge","SAAS/SASE/Cloud Applications landscape","Computer Networking","Network Security","Cloud Security","Performance Industries","Account Portfolio Planning","Cloud Implementation","Prioritization"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:56:33.752Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hybrid"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Success, Account Management, Project Management, Organizational Skills, Empathy, Relationship-Building, Product Knowledge, SAAS/SASE/Cloud Applications landscape, Computer Networking, Network Security, Cloud Security, Performance Industries, Account Portfolio Planning, Cloud Implementation, Prioritization"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6bff0834-b69"},"title":"Customer Success Manager","description":"<p>About Us</p>\n<p>At Cloudflare, we are on a mission to help build a better Internet. 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You will drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success and our company&#39;s growth.</p>\n<p>Your primary responsibilities will include:</p>\n<ul>\n<li>Driving client success and growth by ensuring high adoption, retention, and expansion of Eve&#39;s suite of solutions among law firm clients.</li>\n<li>Onboarding teams at firms using Eve in 90 days or less.</li>\n<li>Maximizing product utilization by achieving 90% Case/Matter utilization, increasing user engagement by 90% within six months, and attaining 75% adoption of key features.</li>\n<li>Demonstrating value by generating 5+ annual case studies showcasing ROI and developing 3+ new product use cases yearly.</li>\n<li>Contributing to product evolution by providing client feedback to inform product roadmap development.</li>\n<li>Maintaining client relationships by achieving 90%+ retention rate through proactive engagement and support.</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts.</li>\n<li>A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).</li>\n<li>Proven acumen around planning and managing a large book of business in a fast-paced environment.</li>\n<li>Excellent communication skills and the ability to present complex information across various stakeholders.</li>\n<li>An eagerness to learn, adapt, and bring creative solutions to client needs.</li>\n</ul>\n<p>In return, you will receive a competitive salary and equity, as well as a range of benefits including health insurance, 401(k) program, and flexible time off.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8286aa93-7af","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Eve","sameAs":"https://www.eve.com/","logo":"https://logos.yubhub.co/eve.com.png"},"x-apply-url":"https://jobs.lever.co/Eve/c7e68c2e-b13f-4146-8071-e0fe9a0074fd","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"Competitive salary and equity","x-skills-required":["legal tech","customer success","project management","data analysis","communication"],"x-skills-preferred":["SaaS industry"],"datePosted":"2026-04-17T12:30:13.805Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Legal","industry":"Technology","skills":"legal tech, customer success, project management, data analysis, communication, SaaS industry"}]}