Key Responsibilities

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organisations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements

• 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and ability to work with API integrations.
• Meticulous project manager with ability to make a plan, execute against it and ensure nothing falls through the cracks.
• Creative problem solver with ability to search for solutions that solve customer needs that may not be immediately obvious.
• Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• Comfortable working autonomously, with strong sense of prioritisation and ability to instinctively spot high-leverage & 'blocking' work.
• Hungry to join a start-up, with excitement to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
• Three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Benefits

• Total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.
• Targeted cash compensation for this role: P2: $89,000 - $105,000, P3: $108,000 - $128,000.

Culture

• Pave is a hybrid culture that brings teams together in person on Monday, Tuesday, Thursday, and Friday , and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot.
• Our culture is shaped by five values we live every day: Be Intellectually Honest, Play to Win, Uphold the Pave Platinum Standard, One Team, and Hug of Jawn.

Vision and Mission

• Our Vision: Unlock a labor market built on trust.
• Our Mission: Build confidence in every compensation decision.

We build software that transforms how companies pay their people , and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation alongside people who are smart, humble, and genuinely motivated by the problem we're solving, we'd love to meet you.

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In partnership with the Account Management team, the Sales team, and the Product and Engineering teams, you will ensure our customers are successful.

As a Customer Success Engineer, you will:

Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.

Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.

Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organisations.

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.

Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.

Execute on the technical needs of the customer with integrations, data migration and configurations.

You will bring:

3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.

Deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.

A meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.

A creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.

You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.

You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.

You're comfortable working autonomously, have a strong sense of prioritisation and can instinctively spot high-leverage & 'blocking' work.

You push to understand the 'why' behind customer asks and can find the solution that won't just help solve a problem one time but will help circumvent future problems.

You're hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.

You love working with customers over video call/email and customers love working with you.

You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Your total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.

Targeted cash compensation for this role: P2: $119,000 - $140,000 P3: $144,500 - $170,000

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Responsibilities:

• Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Walk customers through the various stages of adoption with Forward Networks Platform.
• Work directly with our internal Product Management, Engineering, Sales and Marketing teams.

Requirements:

• Must be fluent in Japanese and English, both written and spoken.
• B.S. Computer Science or equivalent educational experience.
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies.

Experience:

• Must be fluent in Japanese and English, both written and spoken.
• Strong understanding of Networking and Security fundamentals.
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.).
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX.
• Experience in working for a startup company.
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc).

Candidates will work remotely with 10-20% travel requirement for customer and internal meetings.

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Responsibilities: Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies. Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures. Walk customers through the various stages of adoption with Forward Networks Platform. Work directly with our internal Product Management, Engineering, Sales, and Marketing teams. Some travel (10%)

Requirements: B.S. Computer Science or equivalent educational experience. 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies. Must be willing to be onsite at customer location in either Charlotte, NC/Jersey City, NJ/NYC.

Experience: Strong understanding of Networking and Security fundamentals. Experience in working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.). Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills. Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems. Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired: One or more of the following certificates: CCIE, JNCIE, or VCDX. Experience in working for a startup company. Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, GraphQL, etc). The ideal candidate will be onsite at customer location in Charlotte, NC. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $165,000/yr to $190,000/yr. The offered compensation may also include stock.

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Responsibilities:

• Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walk customers through the various stages of adoption with Forward Networks Platform
• Work directly with our internal Product Management, Engineering, Sales, and Marketing teams

Requirements:

• B.S. Computer Science or equivalent educational experience
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies

Experience:

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE, or VCDX
• Experience in working for a startup company
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, GraphQL, etc)

Ideal candidate will be onsite at customer location in Seattle. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $175,000/yr to $200,000/yr. The offered compensation may also include stock.

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What you'll do

Become one of the foremost technical experts for our API and product offerings at Perplexity AI.

• Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.

What you need

• Fluency in English and Japanese is a must

• 7+ years of experience in software engineering or similar roles, with a focus on application development, tooling and automation.

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What you'll do

• Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
• Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
• Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
• Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with customer leaders and operators to ensure the success of their applications.

What you need

• 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
• Bachelor’s degree in Computer Science or a related field.
• Proven ability to identify technical pain points in both our solutions and our customers’ implementations.

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