About Us
\nAt Cloudflare, we are on a mission to help build a better Internet. As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
\nResponsibilities:
\nAs a critical member of the Account Team, you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers. You will be part of a regional team and will work closely with Customer Success Managers (CSMs) working with the regional customers of Cloudflare.
\nFrom a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
\nEnsure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics.
\nProvide customers with clear proactive technical guidance and expertise across all our products.
\nCollaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
\nProactively identify opportunities for expansion for existing customers.
\nPromote retention by capturing and communicating gaps in product or features.
\nContribute towards the success of the CSE role through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
\nThe role requires 15-30% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.
\nExperiences might include a combination of the skills below:
\nDeep understanding of how the internet works and the desire to expand that knowledge.
\nLayers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
\nReverse and forward proxies and the applications of both.
\nSecurity aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust.
\nPerformance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
\nEnjoying the adventure of troubleshooting and solving technical problems.
\nUnderstanding why Cloudflare plays an increasingly important role on today's internet.
\nDemonstrated experience with a coding language (e.g. JavaScript, Python, etc) and a desire to expand those skills.
\nTechnical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts.
\nIt's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
\nAbility to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
\nAbility to manage a project, work to deadlines, and prioritize between competing demands.
\nGreat communication skills & stakeholder management skills.
\nAbility to read and write in an additional APAC language.
\nWhat Makes Cloudflare Special?
\nWe're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul.
\nFundamental to our mission to help build a better Internet is protecting the free and open Internet.
\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
\nSince the project, we've provided services to more than 425 local government election websites in 33 states.
\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.
\nThis is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
\nHere's the deal - we don't store client IP addresses never, ever.
\nWe will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
\nSound like something you'd like to be a part of? We'd love to hear from you!
\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
\nPlease note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
\nCloudflare is proud to be an equal opportunity employer.
\nWe are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
\nAll qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
\nWe are an AA/Veterans/Disabled Employer.
\nCloudflare provides reasonable accommodations to qualified individuals with disabilities and encourages applicants with disabilities to apply.
\nIf you need assistance or an accommodation due to a disability, please let us know.
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\nFundamentally, you are enamored with how the internet works. You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
\nRole Responsibilities:
\nRole Requirements (Must-Have Skills):
\nNice-to-Have Skills:
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\nAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
\nCloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
\nAs a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
\nResponsibilities
\nAs a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
\nExperiences might include a combination of the skills below:
\nWhat Makes Cloudflare Special?
\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
\nProject Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
\nAthenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
\n1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
\nHere’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
\nSound like something you’d like to be a part of? We’d love to hear from you!
\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value on diversity and inclusion.
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\nAdditional responsibilities will include:
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