Key responsibilities include responding to customer inquiries via various channels, analysing customer issues, and providing effective solutions in line with company policies and procedures.

You will also contribute to business process improvement initiatives, demonstrate commercial acumen, and effectively manage and resolve customer conflicts.

Additionally, you will champion customer-centric thinking, consistently striving to exceed customer expectations, and understand and articulate the customer value proposition to enhance customer satisfaction and loyalty.

The ideal candidate will have proven experience in a customer service role, excellent written and verbal communication skills in English, and demonstrated analytical thinking and problem-solving abilities.

You will also be able to apply agility core practices, adapt to new processes and technologies, and work independently and collaboratively within a team.

At bp, we provide a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.

We offer a range of benefits, including life and health insurance, medical care package, and learning opportunities and other development opportunities to craft your career path.

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Our Operations & Customer Service Manager will be responsible for:

• Overseeing the smooth operation of our service business across the entire customer lifecycle, from contract signing to relationship termination.
• Managing the day-to-day operations of our service center, with a focus on results-oriented performance management using relevant key performance indicators (KPIs).
• Ensuring high-quality service, efficiency, and regulatory compliance.
• Analyzing operational performance data, identifying deviations, and implementing targeted measures to improve efficiency and quality.
• Developing and optimizing control models continuously.
• Leading, coaching, and developing multiple operational teams and their leaders, fostering a culture of customer orientation, transparency, and self-responsibility.
• Supporting team leaders in their professional and personal development and guiding the organization through change and transformation processes.
• Identifying opportunities for automation and standardization in existing end-to-end processes and driving digitalization of service processes forward.
• Building future-proof, scalable organizational and process structures in close collaboration with IT and relevant stakeholders.

The ideal candidate will have:

• A degree in Business Administration, Finance, or a related field.
• At least 5 years of experience in operations or customer service, preferably in a complex, regulated context such as financial services or banking.
• Proven experience in managing outsourced service centers and developing SLAs.
• Strong leadership skills, with the ability to motivate teams, set clear expectations, and lead organizations through change.
• Excellent communication and problem-solving skills.
• Proficiency in process optimization methods (e.g., Lean, Six Sigma) and experience with CRM and ERP systems.
• Strong analytical skills, with the ability to make data-driven decisions using dashboards and analysis.
• Fluent German and English language skills.
• Ability to work in a hybrid environment, with flexibility to work from home or in the office.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced operations professional looking for a new challenge, please submit your application today!

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Responsibilities include receiving and processing sales orders to ensure timely and complete delivery, assisting in creating and maintaining new customer accounts, managing customer master data and handling pricing administration, addressing pricing variances with customers and the sales team, building and maintaining strong relationships with our Canadian sales teams, and processing return authorizations and credit requests.

This fast-paced role is perfect for someone who thrives on agility and excellent time management. You will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace.

The position also offers an excellent compensation package and a comprehensive suite of benefits.

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This role involves repetitive tasks that require high accuracy, a strong sense of responsibility, and excellent written communication skills. It's ideal for someone who thrives in structured environments and values process consistency.

Responsibilities

• Review and process customer support tickets related to account issues, payments, and disputes
• Conduct account reviews, identity verification, and documentation checks
• Escalate complex or fraud related cases
• Log and update case details accurately in internal systems
• Investigate issues using internal tools and policy guidelines
• Meet performance metrics like response time, resolution rate, and quality standards
• Provide feedback to improve processes and tools
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product, and role
• Adhere to all company policies and procedures

Requirements

• High School Diploma or equivalent
• Strong verbal and written English
• Ability to work independently and stay focused during repetitive tasks
• Exceptional customer service, active listening, and problem-solving skills
• Ability to multi-task across systems and maintain composure under pressure
• Proficiency with software, ideally CRM software, and strong typing skills
• Experience in customer service and financial services is preferred

Shift

• 6:30 pm - 3:30 am local time (IST) OR 9:30 pm - 6:30 am (IST)
• This position will require overnights and weekends. The schedule may vary depending on business needs.
• Greenlight is telecommuter friendly and does not require an in-office presence throughout the week

Additional Information

If you're ready to roll up your sleeves and help create a world where every child grows up to be happy and healthy in money and life, apply to join our team. Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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Key responsibilities include:

• Front-line customer support through Polestar channels
• Managing customer issues/service network with a focus on C-SAT and SLA (phone calls, chat, case management)
• Remote management of technical and software issues according to global Polestar guidelines
• Technical support for roadside assistance for customers and service network
• Coordination with the service network to resolve customer issues
• Supporting technical training for the service network

The ideal candidate will have a strong customer focus, excellent communication and coordination skills, and the ability to work towards objectives. A degree (nice to have) and a valid driving license are also required.

We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with disabilities.

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Your duties will include dealing with customer complaints, assisting all members of the public when requested, attending first aid incidents, fire/bomb evacuation, and assisting retailers in all matters relating to shoplifters. You will also be responsible for policing the customer and staff car parks, dealing with lost/found children, dealing with lost/found property, and assisting motorists within the car park.

You will need to operate and monitor the Centre fire alarm panel, monitor the Centre CCTV system, report defects/spillages within the Centre, and collect litter where necessary. You will also be responsible for signing in of all visitors to the Centre Management, operating and monitoring the Centre intruder alarm system, radio operation and maintenance, control of all contractors ensuring compliance with Centre Operational Policy, and control and issue of all Centre keys maintaining accuracy of all logs.

As a Security & Customer Service Officer, you will be required to work overtime at short notice, although notice will be given whenever possible. You will need to adhere to all Health & Safety policies and procedures, check fire escapes, fire extinguishers, and emergency lighting in the common areas, and carry out a daily check on the Centre Customer Service Vehicles including valet service.

You will also be responsible for ensuring that all customer facilities in the Centre are clean and serviceable, carrying out Control Room duties, answering telephones and personal enquiries at Reception, and promoting a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.

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Must hold a valid SIA License.

Key Responsibilities: Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service. Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive. Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise. Safeguarding all the sites are safe and non-threatening environment for all visitors/tenants. Ensuring all incidents are managed in accordance with site policies and procedures. Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported. Ensuring any unsecure areas of the site are reported to Control Room immediately and action taken to resolve. Able to record/log all non-conformances and emergencies with the appropriate control room operatives. Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices. Maintain vigilance and highlight/manage unauthorised access by banned individuals. Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events. Complete all training requirements as requested by line manager.

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Key Responsibilities:

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

Assist passengers that are transferring flights

Communicate to the control and supervisor team recording any additional passengers.

During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.

Use equipment safely and professionally.

Provide manual lifting assistance as required.

Record progress of the passenger using the Personal Digital Assistant issued.

Be responsible for all Company equipment issued to you on a daily basis

Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

Provide legendary service to all passengers

Wear uniform correctly

Follow correct sign in/out process

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

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To assist passengers requiring special assistance throughout their airport journey.

Key Responsibilities:

Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.

Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.

Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.

Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.

Assist passengers that are transferring flights.

Communicate to the control and supervisory team recording any additional passengers.

During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.

Use equipment safely and professionally.

Provide manual lifting assistance as required.

Record progress of the passenger using the Personal Digital Assistant issued.

Be responsible for all company equipment issued to you on a daily basis.

Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).

Provide legendary service to all passengers.

Wear uniform correctly.

Follow correct sign in/out process.

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

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LOCATION: Stansted Airport

SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS: Full Time Permanent

PAY: £27,922 per annum

Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.

These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.

_This role is ideal if you want to kickstart your career in aviation._

_Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays._

Requirements

· Assisting and guiding passengers at the check-in area

· Baggage processing

· Boarding of passengers onto their respective flights

· Provision of passenger assistance, handling customer complaints and other duties as assigned

Benefits

· 224 Hours leave per year (Equivalent of 26 Days)

· Full training and uniform supplied

· Regular promotion opportunities before each new season (due to projected growth)

· Discounted airport shopping, food and beverage with a Stansted Airport ID

· Free staff car parking

· Discounted commuter travel for public transport

· Cycle to Work scheme

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As a Senior Buyer, you will develop and execute sourcing strategies and lead end-to-end procurement for new parts, ensuring alignment to cost, quality, and program timing. You will also drive cost reduction initiatives and lead supplier negotiations using commodity insights, benchmarking, and total cost analysis to mitigate inflation and market impacts.

Key responsibilities include:

• Strategic Sourcing & Execution: Develop and execute sourcing strategies and lead end-to-end procurement for new parts, ensuring alignment to cost, quality, and program timing.
• Cost Management & Negotiation: Drive cost reduction initiatives and lead supplier negotiations using commodity insights, benchmarking, and total cost analysis to mitigate inflation and market impacts.
• Supplier & Market Management: Build strong supplier relationships while maintaining awareness of supply base health, market trends, and emerging technologies to inform sourcing decisions.
• Cross-Functional Collaboration: Partner with engineering, supply chain, and category teams to improve service supply, resolve constraints, and drive performance.
• Performance & Issue Management: Lead supplier performance reviews (QBRs) and drive rapid resolution of quality, cost, and delivery issues.
• Communication & Continuous Improvement: Deliver clear, data-driven insights to leadership and participate in cross-functional initiatives to improve processes and outcomes.

Requirements include:

• Bachelor’s degree
• 5+ years of purchasing or supply chain experience, including sourcing processes, policies, and procedures
• 5+ years of experience in supplier negotiations, cost analysis, and commercial strategy development
• 5+ years of experience working cross-functionally with engineering, supply chain, and suppliers to resolve issues and drive performance
• Proven track record managing complex commodities and delivering cost-effective sourcing solutions
• Strong commercial acumen with advanced cost analysis skills (commodity drivers, should-costing, benchmarking)
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple priorities and drive closure on complex issues in a fast-paced environment

Benefits include:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

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The role is integral for communication between the manufacturing and retail teams at Lush. You will build strong relationships with stores, warehouses, support teams, and manufacturing rooms, while focusing on inventory management, national and international logistics, and maintaining and improving data integrity.

Key Responsibilities:

• Deliver superior and timely customer service to all internal and external stakeholders.
• Liaise with the manufacturing & warehouse teams to ensure store orders are processed and dispatched with the highest level of stock fulfilment and meet store and launch deadlines.
• Adhere to national and international transport legislation requirements regarding customs and dangerous goods.
• Prepare and maintain reports and data to provide insights, identify trends, and support business decision-making and continuous improvement.
• Resolve store queries in a timely manner through phone calls, emails and other internal channels.

Skills, Knowledge & Expertise:

• Proactive analytical skills to ensure the right stock gets to the right place at the right time.
• Strong computer skills and willingness to learn our systems and tools, including formula-driven spreadsheets.
• Fantastic communicator and problem-solver.
• Considers customer satisfaction a number one priority.
• Background in customer service and inventory management (ideal but not required).
• Strong ethical compass and passion for our brand values and beliefs.

Benefits:

• Paid birthday leave
• Generous discount on LUSH products
• Welcome pack
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice
• Opportunity for growth and to join a leading global fresh handmade cosmetic manufacturer
• Supportive team environment where your input and opinion are valued
• Dynamic and progressive work environment that celebrates diversity

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Key responsibilities:

• Manage and develop a team of assistants
• Organise tasks and ensure fluidity in order processing
• Improve processes and implement new ideas
• Ensure high-quality customer service

Requirements:

• Experience in customer service or sales with team management
• Strong leadership and customer service skills
• Proficiency in SAP and Microsoft Office 365
• Analytical and methodical approach

If you have any questions, please contact Tatiana AIT-SAHEL at tatiana.ait-sahel@fuchs.com.

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This operational and diverse role supports the daily development of sales within the division, focusing on customer satisfaction and supporting commercial teams.

Key skills required for success include a strong sense of relationship-building, active listening, rigour, organisation, agility, and reactivity.

Responsibilities:

• Manage the offer / order cycle: entry, delivery, invoicing, payment
• Manage stock consignment for large corporate clients
• Manage debit notes
• Liaise with central services such as Purchasing, Logistics, Finance, and Quality to meet client expectations
• Resolve any client disputes or complaints amicably

Requirements:

• Bachelor's degree or equivalent, with at least 2 years of experience
• Proficiency in English is an asset
• Familiarity with SAP (SD module) and MS365

If you have any questions, please contact Sandrine LOPES LE BRIGAND at sandrine.lopes-le-brigand@fuchs.com.

Join Fuchs and make a difference together!

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Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with: 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thriving in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset.

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Your responsibilities will include: Providing information and processing inquiries about accounts, products, and services. Troubleshooting technical issues related to computer, tablet, and cell phone applications. Handling inbound calls, real-time chat, emails, and making outgoing calls. Communicating special marketing offers to VIP customers. Offering feedback on service failures or customer feedback. Upholding customer confidentiality and promoting what we value. Staying updated on protocols and working towards set goals and targets of 70 contacts daily. Maintaining all SLAs for chats and phone call inquiries in under 45 seconds.

We are looking for someone with 0-2 years of inbound/support call center experience, at least 21 years old with a High School diploma or equivalent experience, and excellent written and verbal communication skills.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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Your responsibilities will include providing information and processing inquiries about accounts, products, and services, troubleshooting technical issues related to computer, tablet, and cell phone applications, handling inbound calls, real-time chat, emails, and making outgoing calls.

To succeed in this role, you will need to have excellent written and verbal communication skills, be able to work a hybrid schedule with reliable internet and pass an internet speed test, and be able to travel to the office for at least 50% of scheduled shifts.

We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

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Your tasks will include:

• Electronic order intake and data entry
• Creation of customer documentation and support materials
• Processing of customer inquiries and feedback
• Development of new ideas and suggestions for improving our services

We offer a flexible working schedule, with the possibility of working from home after initial training. Our team is agile and innovative, with a strong focus on customer satisfaction. We provide ongoing training and development opportunities, as well as a competitive hourly rate of €17.

If you are a motivated and self-driven individual looking for a challenging role, we encourage you to apply.

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Your key responsibilities will include:

• Greeting and welcoming customers, answering questions, and providing refreshments
• Presenting and actively selling Porsche Lifestyle articles
• Advising customers on Porsche Connect and vehicle charging topics
• Explaining innovative vehicle concepts
• Supporting and participating in marketing events and activities
• Providing information on Porsche models and original vehicle accessories (Tequipment)
• Managing cash transactions

To be successful in this role, you will need to have:

• Completed a successful vocational training program
• Relevant work experience in a comparable position in the premium segment
• Excellent communication skills and a customer-oriented approach
• Good knowledge of Porsche vehicles
• A professional appearance and demeanor
• Proficiency in Microsoft Office
• Strong German and English language skills, with French or Italian language skills being an asset
• High organizational skills, structured working style, and a strong commitment to engagement and motivation

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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Honda Customer Service Maintenance Coordinator is responsible for a variety of duties that contribute towards the overall success of the Maintenance, Repair and Overhaul facility (MRO) and focus on consistently providing excellent customer service.

Key Accountabilities

• Collaborate, cooperate and work closely with all customers, and coworkers to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information between customers and the MRO.
• Increase customer satisfaction by understanding and promptly addressing customers' needs, which may include identifying and offering additional Honda Aircraft Company services.
• Respond to customer, and team member, questions/concerns in an efficient and effective manner.
• Manage and update a working schedule for the Customer Service Center MRO capacity and available resources.
• Assemble aircraft work packages and component work orders based on customer-requested tasks, including identifying all required parts, equipment, services, and documentation needed to perform the maintenance.
• Provide customers with accurate cost and time estimates for requested work.
• Assist Customers with any additional needs during their maintenance visit.
• Maintain a working knowledge of Honda Aircraft Company facilities, services, website, surrounding areas, and other information commonly requested by Honda’s customers and other visitors.
• May be required to assist with MRO maintenance, inspections or troubleshooting when needed.
• Exhibit a positive attitude, consideration and courtesy to everyone at all times.
• Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Honda Aircraft Company and the airport.
• Perform other duties as instructed by the Operational Manager.

Qualifications, Experience, and Skills

• High School degree or equivalent required.
• Five years of corporate aviation maintenance experience within a Part 145 Repair Station environment is preferred.
• A&P Certification required in accordance with 14 CFR Part 65.
• Minimum of 5 years of experience working on the HA-420 aircraft or related experience.
• Minimum of 3 years of customer service or related experience.
• Current passport and driver’s license or ability to obtain both.
• Excellent oral and written communication skills.
• Experience working with maintenance software (i.e. Quantum, Corridor, and/or SAP) and Microsoft Office Applications (Word, Excel, PowerPoint, Team Center and Lotus Notes).
• Excellent customer service skills required. Strong experience creating a positive outcome to challenging situations.
• Ability to work under pressure, including time constraints and challenging situations. Remains calm and professional under pressure. High degree of flexibility.
• Strong attention to detail and accuracy.
• Thorough knowledge and understanding of maintenance requirements and inspection procedures and practices.
• Thorough working knowledge of aircraft and maintenance processes and procedures.

Working Conditions

• Incumbents may be routinely exposed to equipment operational noise, heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
• Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• Work safely and professionally while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
• Read, hear, speak, and see with no restrictions, as required by job duties.
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in the Business English language.
• Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.

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Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).

Responsibilities:

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

To be successful you will need:

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• Customer or teller service experience preferred
• Candidate with less experience will be considered for a Customer Service Officer role

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Responsibilities:

• Provide front-line customer support through Polestar channels under the supervision of the responsible manager
• Manage customer cases, with particular attention to C-SAT and SLA (response and resolution times)
• Collaborate in the remote management of technical and software issues according to Polestar guidelines
• Support the activity of shipping welcome packs and related reporting

Operations:

• Support all activities related to the delivery of new/used vehicles, including (but not limited to) registrations, property transfers, and presentations of supplementary declarations to competent authorities
• Support the planning and monitoring of logistics activities related to vehicle transportation and delivery
• Assist in the management of the internal vehicle fleet, including bodywork interventions and auditing activities
• Communicate with suppliers, logistics partners, and internal teams to ensure timely and qualitative standards are met
• Analyze operational data and support the preparation of presentations and internal documentation

Competences and requirements:

• Bachelor's degree or recent graduate
• Strong customer orientation and results-driven approach
• Interest in the automotive world
• Fluent Italian (written and spoken); B2 English
• Valid driving license (nice to have)
• Excellent communication skills

Entry and duration:

• We apply a continuous selection process, and the position will remain open until filled
• The contract has an initial duration of 6 months with the possibility of renewal
• The offer is open to both curricular and extracurricular interns

People at Polestar:

• We are aware that change is necessary
• We also know that each of us can contribute to this change
• Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative
• Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility
• We are a performance-driven brand, determined to improve the society in which we live
• Do you recognize yourself in this description?
• If you're interested in joining the Polestar family, don't wait – submit your application!

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Key Responsibilities Lead strategic planning and performance of the Customer Service Department Oversee the development of Customer Loyalty programs to drive long-term growth and retention Serve as the primary interface between Polestar HQ, Polestar Australia Management Team, and key stakeholders Work with Polestar Global and Volvo Cars to establish efficient joint and independent customer service processes

Operational Excellence Establish and manage Polestar Customer Service operations in Australia Define and enforce service network and dealer standards across Australia Develop and monitor objectives to measure the effectiveness of business operations and customer service delivery

Revenue and Satisfaction Goals Lead initiatives to achieve customer satisfaction and profitability targets Manage warranty and goodwill processes, ensuring compliance and efficient claim handling Optimise the sale of parts, accessories, and merchandise to hit revenue targets

Accountability and Deliverables Ensure delivery of Polestar customer support services, including technical assistance, workshop systems, and owner information Plan and manage service offerings aligned with Polestar's business and product launch plans Set and communicate business goals and targets for the Australian market in collaboration with Polestar HQ

Authority Represent Polestar Customer Service Australia in key forums, projects, and initiatives Execute tasks, projects, and strategies aligned with Polestar's Customer Service objectives

Competence Requirements Leadership experience in aftersales or customer service within the automotive industry At least five years of experience in service strategy or similar roles, with market-based experience essential Proven international exposure with a deep understanding of diverse consumer needs Degree in Technical or Business disciplines or equivalent experience Skilled in project management with a history of leading cross-functional teams

Personal Qualities Collaborative team player with a global perspective Strong commitment to knowledge sharing and fostering a culture of learning Innovative thinker with a structured and goal-oriented approach Customer-centric with high levels of professionalism and drive

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What you'll be doing

As a Customer Service Representative, you'll report to the Service Manager and ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. You'll typically speak to customers over the phone and email, managing and solving general queries and complaints for our customers.

Experience that will put you ahead of the curve

• Great interpersonal skills - you'll be able to demonstrate experience of handling customer expectations and offering resolutions confidently
• Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs
• Customer service - you'll have experience of working in a role where your primary focus has been delivering excellent service to customers
• Complaint handling - experience of dealing with customer complaints and resolving in line with company process
• Problem solving - you'll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
• Proven general IT skills such as Word, Excel, Google Suite

What's in it for you

The expected range for this role is £25,000 - £26,500. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

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Experience in customer service, preferably in a contact centre environment or face-to-face, is essential. You should be able to communicate effectively via the telephone and digital channels, including email, live chat and social media. Proven general IT skills, such as Word, Excel and Google Suite, are also required.

This is a hybrid role, working three days from the office and two days from home. The salary for this position is up to £25,000 per annum. You will also have access to uncapped leave, a share of our profits with a bonus, and a range of wellbeing support and benefits.

If you're a best-in-class customer service operator with a passion for helping people, we'd love to hear from you.

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Responsibilities

• Communicate with players and solve their problems, such as lost accounts or questions regarding game details
• Provide excellent customer service through written support
• Respond to emails, tickets, and chats in a timely and professional manner
• Work in a fast-paced environment and adapt to changing priorities
• Collaborate with other team members to resolve complex issues

Requirements

• Strong written and verbal communication skills in English and Spanish
• Ability to multi-task and work in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• After 3 months:

+ Medical expenses insurance + Saving funds + Grocery tickets ($1,200)

Work Arrangement

• Remote work arrangement
• Night shift (8PM - 5AM) and evening shift (12PM - 9PM) available

XML job scraping automation by YubHub

Responsibilities:

• Communicate with players through written support (emails, tickets, chats)
• Respond to player inquiries and resolve issues in a timely and professional manner
• Provide excellent customer service and ensure that players have a positive experience with our games
• Work closely with our team to ensure that player issues are resolved efficiently and effectively
• Adapt to changing priorities and deadlines in a fast-paced environment

Requirements:

• Strong written and verbal communication skills in English and Portuguese
• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Benefits:

• Salary: $18,000.00 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• After 3 months: Medical expenses insurance
• Saving funds
• Grocery tickets ($1,200)

XML job scraping automation by YubHub

What you'll do

The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.

• Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
• Coordinate and support the Customer Service team, ensuring their motivation and performance;
• Insert customer records, manage returns, and handle any complaints;
• Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
• Ensure administrative management of agent mandates and calculation of commissions;
• Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;

What you need

• Previous experience in the role in productive contexts;
• Experience and skills in managing resources and teams;
• Desired degree in economic or linguistic disciplines or equivalent preparation;
• Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
• Good ability to work in a team and relate to external customers in a professional manner;
• Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
• Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.

XML job scraping automation by YubHub