Your key responsibilities will include:

• Greeting and welcoming customers, answering questions, and providing refreshments
• Presenting and actively selling Porsche Lifestyle articles
• Advising customers on Porsche Connect and vehicle charging topics
• Explaining innovative vehicle concepts
• Supporting and participating in marketing events and activities
• Providing information on Porsche models and original vehicle accessories (Tequipment)
• Managing cash transactions

To be successful in this role, you will need to have:

• Completed a successful vocational training program
• Relevant work experience in a comparable position in the premium segment
• Excellent communication skills and a customer-oriented approach
• Good knowledge of Porsche vehicles
• A professional appearance and demeanor
• Proficiency in Microsoft Office
• Strong German and English language skills, with French or Italian language skills being an asset
• High organizational skills, structured working style, and a strong commitment to engagement and motivation

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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What you'll be doing

As a Customer Service Representative, you'll report to the Service Manager and ensure incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times. You'll typically speak to customers over the phone and email, managing and solving general queries and complaints for our customers.

Experience that will put you ahead of the curve

• Great interpersonal skills - you'll be able to demonstrate experience of handling customer expectations and offering resolutions confidently
• Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs
• Customer service - you'll have experience of working in a role where your primary focus has been delivering excellent service to customers
• Complaint handling - experience of dealing with customer complaints and resolving in line with company process
• Problem solving - you'll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
• Proven general IT skills such as Word, Excel, Google Suite

What's in it for you

The expected range for this role is £25,000 - £26,500. This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

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What you'll do

• Answer inbound phone calls and provide phone support for the business, including providing price and availability of stock to customers.
• Provide first resolution customer service to Valvoline's customers.

What you need

• Minimum 2 years of customer service experience.
• Great communication and organisation skills.
• A proactive and positive attitude with the ability to use initiative.
• High attention to detail and ability to complete multiple tasks simultaneously.
• The ability to quickly reach an understanding of customers' requirements and provide a solution accordingly.

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What you'll do

The candidate will enter a solid and structured company, with opportunities for growth and a stimulating, collaborative, and dynamic work environment, where the team works closely together to ensure maximum efficiency and mutual support.

• Manage the entire order cycle through the SAP system: receipt, insertion, and modification of orders, identification and management of priorities in order execution;
• Coordinate and support the Customer Service team, ensuring their motivation and performance;
• Insert customer records, manage returns, and handle any complaints;
• Respond promptly and efficiently to customer requests, providing information on order status and resolving any issues;
• Ensure administrative management of agent mandates and calculation of commissions;
• Interact with various company departments, as well as agents, area managers, and key account managers to ensure an optimal customer experience;

What you need

• Previous experience in the role in productive contexts;
• Experience and skills in managing resources and teams;
• Desired degree in economic or linguistic disciplines or equivalent preparation;
• Essential excellent knowledge of written and spoken English (professional level, tested in the interview);
• Good ability to work in a team and relate to external customers in a professional manner;
• Excellent knowledge of Microsoft Office, particularly Excel, and preferred knowledge of SAP or similar software;
• Completing the profile: listening skills, excellent relational skills, order, precision, problem-solving attitude, and result-oriented.

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