{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/customer-operations-analyst"},"x-facet":{"type":"title","slug":"customer-operations-analyst","display":"Customer Operations Analyst","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f8312d06-d7b"},"title":"Customer Operations Analyst","description":"<p>At Greenlight, we&#39;re looking for a Customer Operations Analyst to play a key role in helping us plan, analyze, and optimize customer support operations. This role sits at the intersection of operations and analytics, and is responsible for translating customer demand into actionable insights, improving forecasting and capacity planning processes, and driving operational efficiency across both in-house and BPO teams.</p>\n<p>As a Customer Operations Analyst, you will:</p>\n<ul>\n<li>Build and maintain contact forecasts across channels, incorporating seasonality, growth trends, product launches, and marketing initiatives</li>\n<li>Translate forecasts into staffing and capacity plans across in-house and BPO teams</li>\n<li>Monitor forecast accuracy and adjust assumptions based on performance and new data</li>\n<li>Analyze customer support data to identify trends, drivers of volume, and opportunities for efficiency</li>\n<li>Build and maintain models (Excel/Google Sheets, SQL, etc.) to support forecasting and operational decision-making</li>\n<li>Deliver clear, actionable insights to leadership, highlighting risks, tradeoffs, and recommendations</li>\n<li>Support initiatives to improve operational efficiency, including channel strategy, automation (AI), and process improvements</li>\n<li>Partner with Product, Marketing, Data, and Operations teams to understand demand drivers and align planning</li>\n<li>Establish and support operating cadences (weekly/monthly reviews, forecasting updates, capacity planning discussions)</li>\n<li>Identify opportunities to improve agent utilization, reduce cost per contact, and maintain service levels</li>\n<li>Support scheduling and real-time operations as needed, with a focus on improving systems rather than owning execution long-term</li>\n<li>Collaborate with BPO partners to align on staffing plans and performance expectations</li>\n<li>Simplify and improve existing processes to increase transparency and scalability</li>\n<li>Identify opportunities for automation as tools and systems evolve</li>\n<li>Help shape how customer operations planning evolves over time</li>\n<li>Assess current tools and processes, identify opportunities for improvement, and partner cross-functionally to implement new solutions</li>\n<li>Support and lead the rollout of new tools (e.g., WFM, reporting, or analytics platforms) to improve visibility and scalability</li>\n</ul>\n<p>We&#39;re looking for someone with 3-6 years of experience in operations, analytics, customer support, or workforce management, with strong analytical skills and experience working with data to build forecasts, models, or operational insights. You should be able to translate data into clear, actionable recommendations and have strong communication and stakeholder management skills.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f8312d06-d7b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Greenlight","sameAs":"https://www.greenlight.com/","logo":"https://logos.yubhub.co/greenlight.com.png"},"x-apply-url":"https://jobs.lever.co/greenlight/098e53ae-1cf6-4435-9f79-e0f8f479dd95","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$100,000 - $130,000","x-skills-required":["forecasting","capacity planning","data analysis","model building","SQL","Excel","Google Sheets","WFM","reporting","analytics"],"x-skills-preferred":["AI","process improvement","channel strategy","BPO management"],"datePosted":"2026-04-24T15:19:39.006Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"forecasting, capacity planning, data analysis, model building, SQL, Excel, Google Sheets, WFM, reporting, analytics, AI, process improvement, channel strategy, BPO management","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":100000,"maxValue":130000,"unitText":"YEAR"}}}]}