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As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences across the store.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Take responsibility for the overall customer experience across the store</li>\n<li>Manage the front-end checkout operation</li>\n<li>Manage operations in the petrol station (if applicable)</li>\n<li>People management, including performance and capability management</li>\n<li>Assume overall responsibility for running the store at times</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Previous line management experience in a fast-paced environment</li>\n<li>Track record of delivering exceptional customer experiences</li>\n<li>Experience leading teams in a dynamic, customer-facing environment</li>\n<li>Proven success in delivering against KPIs</li>\n<li>Experience managing complex people matters</li>\n</ul>\n<p><strong>What We Offer:</strong></p>\n<ul>\n<li>Competitive salary (£32,700+)</li>\n<li>Discount card with 10% discount off shopping at Sainsbury&#39;s, Argos, Tu, and Habitat</li>\n<li>Annual bonus scheme</li>\n<li>Free food and hot drinks</li>\n<li>Generous holiday entitlement</li>\n<li>Pension scheme with employer matching</li>\n<li>Share scheme</li>\n<li>Wellbeing support</li>\n<li>Cycle to Work scheme</li>\n<li>Special offers on gym memberships, restaurants, and more</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093716","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sainsbury's Supermarkets Ltd"},"x-apply-url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093716","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"From £32,700","x-skills-required":["customer service","team management","leadership","operations management"],"x-skills-preferred":[],"x-benefits":["pension","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bracknell, Berkshire"}},"employmentType":"FULL_TIME","occupationalCategory":"Retail","industry":"Retail","skills":"customer service, team management, leadership, operations management","baseSalary":{"@type":"MonetaryAmount","currency":"GBP","value":{"@type":"QuantitativeValue","minValue":32700,"maxValue":32700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5f58efb5-4b4"},"title":"Customer Experience Manager","description":"<p>As a Customer Experience Manager at Sainsbury&#39;s Supermarkets Ltd in Birmingham, West Midlands, United Kingdom, you will be responsible for taking ownership of the overall customer experience across the store. Your goal will be to ensure that the store delivers on its customer commitments.</p>\n<p>You will be managing the front-end checkout operation, ensuring that all customers are served in line with the company&#39;s expectations. Additionally, you may be required to manage operations in the petrol station, if available.</p>\n<p>People management is a significant part of this role, which includes managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay.</p>\n<p>At times, you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.</p>\n<p>The successful candidate will have previous line management responsibilities in a fast-paced, operational environment. 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This includes ensuring that customer commitments are met, managing the front-end checkout operation, and overseeing the petrol station if applicable.</p>\n<p>You will also be involved in people management, which includes managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver excellent customer service.</p>\n<p>The ideal candidate will have previous line management experience in a fast-paced, operational environment, with a strong focus on customer service. You should be able to coach a team to deliver exceptional customer experiences and drive high performance. Other essential criteria include:</p>\n<ul>\n<li>A track record of delivering exceptional customer experiences</li>\n<li>Experience leading teams in a dynamic, customer-facing environment</li>\n<li>Leadership experience in a high-volume, fast-paced operational setting</li>\n<li>Proven success in delivering against a wide range of KPIs</li>\n<li>Experience managing complex people matters</li>\n</ul>\n<p>In terms of benefits, Sainsbury&#39;s offers a competitive salary, with a starting salary range of £32,700, depending on experience and store location. 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Your role involves managing the front-end checkout operation, ensuring customers are served according to expectations, and overseeing operations in the petrol station if applicable.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Taking responsibility for the overall customer experience across the store</li>\n<li>Managing the front-end checkout operation</li>\n<li>Managing operations in the petrol station (if applicable)</li>\n<li>People management, including performance and capability management, conducting disciplinaries, and ensuring accurate scheduling and pay</li>\n<li>Assuming overall responsibility for running the store at times</li>\n</ul>\n<p>To be successful in this role, you should have:</p>\n<ul>\n<li>Previous line management responsibilities in a fast-paced, operational environment</li>\n<li>Experience in customer-facing environments with a focus on service excellence</li>\n<li>Ability to manage disciplinaries, performance issues, and other employee relations issues</li>\n<li>Experience leading operations and managing teams</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>A track record of delivering exceptional customer experiences</li>\n<li>Experience leading teams in dynamic, customer-facing environments</li>\n<li>Leadership experience in high-volume, fast-paced operational settings</li>\n<li>Proven success in delivering against a range of KPIs</li>\n<li>Experience managing complex people matters</li>\n</ul>\n<p>In terms of benefits, Sainsbury&#39;s offers:</p>\n<ul>\n<li>Salary dependent on experience, store size, complexity, and location</li>\n<li>Discount card with 10% discount off shopping at Sainsbury&#39;s, Argos, Tu, and Habitat</li>\n<li>Annual bonus scheme</li>\n<li>Free food and hot drinks for colleagues</li>\n<li>Generous holiday entitlement</li>\n<li>Pension with employer matching contributions</li>\n<li>Share scheme</li>\n<li>Wellbeing support</li>\n<li>Cycle to Work scheme</li>\n<li>Special offers on gym memberships, restaurants, and more</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092662","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sainsbury's Supermarkets Ltd"},"x-apply-url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092662","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"From £36,450","x-skills-required":["customer service","team management","leadership","operations management"],"x-skills-preferred":[],"x-benefits":["pension","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-26T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ruislip, Middlesex"}},"employmentType":"FULL_TIME","occupationalCategory":"Retail","industry":"Retail","skills":"customer service, team management, leadership, operations management","baseSalary":{"@type":"MonetaryAmount","currency":"GBP","value":{"@type":"QuantitativeValue","minValue":36450,"maxValue":36450,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2e549e8d-2f6"},"title":"Customer Experience Manager","description":"<p>As a Customer Experience Manager at Sainsbury&#39;s Supermarkets Ltd in Ashford, Kent, you will be responsible for the overall customer experience across the store. 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Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.</p>\n<p><strong>Available Locations:</strong></p>\n<p>Austin, TX</p>\n<p><strong>What You’ll Do</strong></p>\n<p>The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and the commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. Above all, you will embed AI-driven optimization into your daily workflows,using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.</p>\n<p><strong>Key Responsibilities</strong></p>\n<p>Customer Lifecycle &amp; Success</p>\n<p>Manage customer engagement from onboarding through the entire customer lifecycle.</p>\n<p>Be a Trusted Advisor to your customers.</p>\n<p>Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.</p>\n<p>Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.</p>\n<p>Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings , with a track record of successful planning and execution of Executive Business Reviews.</p>\n<p>Demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services.</p>\n<p>Commercial &amp; Renewals</p>\n<p>Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.</p>\n<p>You are ultimately responsible for the retention and growth of your book of business , taking responsibility for owning and maximizing renewal value of a book of business of existing customers.</p>\n<p>Negotiate and execute renewal contracts in accordance with customer objectives.</p>\n<p>Analyze data and leverage tools to identify selling opportunities and business value.</p>\n<p>Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.</p>\n<p>Cross-Functional &amp; Operational Management</p>\n<p>Develop and maintain long-term relationships with stakeholders in your account portfolio.</p>\n<p>Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals.</p>\n<p>Manage customer feedback and product needs by providing feature requests to internal partner teams.</p>\n<p>Able to prioritize effectively to handle multiple deals at the same time.</p>\n<p>Expected up to 50% travel for customer visits.</p>\n<p>AI Competencies</p>\n<p>Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.</p>\n<p>Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.</p>\n<p>Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.</p>\n<p>AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.</p>\n<p><strong>Qualifications</strong></p>\n<p>Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.</p>\n<p>2+ years relative industry experience , with experience in cloud security and/or performance industries preferred.</p>\n<p>Bachelor&#39;s degree and / or other professional qualification.</p>\n<p>Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus.</p>\n<p>Experience with project management, account portfolio planning, Cloud implementation and prioritization.</p>\n<p>Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.</p>\n<p>Excellent problem solving skills with the ability to creatively achieve resolutions.</p>\n<p>French or German language skills are highly preferred.</p>\n<p><strong>Compensation &amp; Benefits</strong></p>\n<p>Compensation: Compensation may be adjusted depending on work location. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.</p>\n<p>Equity: This role is eligible to participate in Cloudflare’s equity plan.</p>\n<p>Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family , including flexible paid time off covering vacation and sick leave. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!</p>\n<p><strong>Equal Opportunity Employer</strong></p>\n<p>Cloudflare is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to their, or any other person&#39;s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.</p>\n<p><strong>What Makes Cloudflare Special?</strong></p>\n<p>We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. 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