What matters most is that people get the time and support to do what needs to be done. And to enjoy doing it, of course.

The responsibilities In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience.

Key responsibilities include:

• Handling enquiries from customers via Inbound Calls, Emails, Cases and chats
• Outbound follow up and delivery support calls
• Becoming a champion of the Polestar products to be able to give customers the best advice and support
• First line Complaint resolution
• Other tasks as required for the role

The ideal candidate To succeed in this role, you'll need to have integrity, kindness, and commitment. The ability to take the initiative, meet set deadlines and requirements, and always think customer first. As a person, you have great time management, and like to work in a team environment. You are also a digital-minded, flexible, and agile individual who thrives working in fast-paced and dynamic environments and who has a can-do attitude and a self-starter approach.

Requirements include:

• At least 6 months of experience in front-line Customer Service roles
• Previous complaints or escalations experience
• Excellent oral and written communication in English
• Able to work shifts across 8am to 6pm Monday to Friday
• Knowledge of Salesforce is a benefit
• Good knowledge of Excel & PowerPoint

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To succeed in this role, you will need strong customer engagement skills, problem-solving abilities, and a willingness to collaborate with others. You will be passionate about delivering excellent customer experiences and have excellent communication skills, with the ability to put yourself in the customer's shoes. You will strive to contribute to a team that works every day to build strong and trusting relationships with our customers.

The ideal candidate will have more than six months of experience in a customer-facing role, whether it's telephone-based, retail-based, or something else. You will be methodical and comfortable working on digital platforms. You will be able to communicate clearly and concisely, with a positive attitude and a willingness to go the extra mile.

As a Polestar employee, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on innovation and growth. You will be part of a global team that is passionate about making a difference in the world, and you will have the chance to develop your skills and knowledge in a supportive and collaborative environment.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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