4ed11d44-1f7 Customer Contact Manager Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? As a Customer Contact Manager, you will oversee and optimize customer interaction channels across voice, digital, and self-service platforms. You will lead initiatives to improve customer satisfaction, streamline contact center operations, and ensure consistent service delivery across touchpoints.

This role requires a blend of operational leadership, customer-centric thinking, and technology awareness. You will be responsible for managing customer contact channels, collaborating with IT and business teams to implement contact center technologies and automation, and analysing customer interaction data to identify trends, pain points, and improvement opportunities.

The ideal candidate will have a broad business skill set, including stakeholder management, problem-solving, and resilience. They will also have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences.

In addition, the candidate should have excellent interpersonal skills and strong written and verbal communication skills in German (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel.

We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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]]> full-time mid remote stakeholder management, problem-solving, resilience, customer-centric thinking, technology awareness, operational leadership, contact center management, customer interaction data analysis, data gathering and documentation, communication skills, German language proficiency, English language proficiency, AI-driven customer service tools, chatbots, sentiment analysis, customer experience certification, contact center management certification, digital transformation experience, service design experience Consulting Consulting Infosys Consulting - Europe https://logos.yubhub.co/infosys.com.png Infosys Consulting is a management consulting firm that works with market leading brands across sectors. It is a mid-size consultancy within the scale of Infosys. https://www.infosys.com/ https://jobs.workable.com/view/muRZKJ1tpiJPi47Z8KbESV/remote-customer-contact-manager-in-poland-at-infosys-consulting---europe Poland 2026-04-24