The role of GSC HBME CONTACT CENTER involves answering phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
\nDelivering what is promised in line with customer expectations is crucial, as well as offering value-added products and services based on customer needs analysis and ensuring customer understanding of those products.
\nExcellent customer service is provided to basic inbound customer calls by keeping up-to-date on training and internal communications, generating customer loyalty through strong knowledge of key products and services.
\nAs a role model for HSBC's Group Values and Behaviours, the successful candidate will support colleagues and customers to deliver superior customer service through these values.
\nKnowledge of Group compliance, Operational Risk and SOX (Sarbanes-Oxley Requirements) for RBWM Centres is essential, as well as maintaining HSBC internal control standards and being aware of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.
\nA university graduate in any discipline is required, as well as proficiency in languages required by the process, flexibility to work shifting schedules, and the ability to thrive in a team environment seeking feedback and open to development.
\nProficiency with personal computers and basic software packages and specialised applications is also necessary, along with excellent communication skills and politeness and friendliness at all times.
\nPatience and empathy are essential traits for this role, as well as the ability to work in a high-volume, fast-paced environment.
\nDue to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
\nThe chosen candidate for this role will be required to undergo enhanced vetting.
\nHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
\nWe take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
\nWe encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc.
\nWe consider all applications based on merit and suitability to the role.
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