The Risk Operations team is responsible for ensuring that exposure is minimized while facilitating company growth. We work closely with merchants from successful venture-backed startups to well-established institutions, completing in-depth credit reviews and investigating and actioning/triaging escalations across multiple channels.

Responsibilities: Work with merchants from successful venture-backed startups to well-established institutions Complete in-depth credit reviews on merchants throughout their life cycle to identify credit concerns Investigate and action/triage escalations across multiple channels while providing accurate and timely responses Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation Identify risk factors & trends and further report said trends to the wider risk team Utilize analytics to optimize strategies which can be enforced across the portfolio Maintain regular communication with cross-functional stakeholders Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements Lead team work streams related to credit decisioning & accuracy, providing updates in team and org-wide business reviews.

Requirements: 4+ years relevant experience with a solid understanding of general commercial credit principles 1+ years of experience leading risk-related projects or initiatives working closely with cross-functional stakeholders Experience using data to propose creative solutions to both tactical and strategic problems Creativity, a team-focused mentality, and effective problem-solving skills The ability and desire to question the status quo The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented Deep empathy for entrepreneurs running a business and are motivated to solve problems to empower them

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