Key responsibilities include:

• Conducting planned and unplanned post-delivery customer visits, communications, and facilitating resolution of technical and customer satisfaction issues.
• Setting priorities and effectively escalating technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
• Visiting Authorized Service Centers (ASCs) and supporting onsite audits in accordance with the Standard Operations Manual.
• Working with the Technical Support and Engineering teams to troubleshoot, resolve uncommon technical difficulties, and to initiate development of approved repair procedures and drawings.
• Updating management of customer's key aircraft operational and maintenance concerns/issues.
• Understanding the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.
• Understanding and being able to effectively utilize Honda Aircraft Company's internal (customer support/in-service-related) processes, support resources to better support the customer.

The ideal candidate will have a Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field, and at least 5 years of experience in general aviation, with previous directly related work experience in customer support and/or product support.

The role requires excellent communication and problem-solving skills, with the ability to work effectively in a team environment and to facilitate resolution to complex technical issues and customer concerns.

Benefits include competitive base salary, paid overtime, regional bonus, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.

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