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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_902aa16c-c63"},"title":"Client Operations Associate","description":"<p>We are seeking a Client Operations Associate to deliver exceptional customer experience by responding to inquiries, requests, and general customer correspondence in a professional and timely manner. The ideal candidate will have customer support experience within the financial sector and understand accounting.</p>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n<li>Actively understand customer needs and clearly communicate to ensure exceptional customer experience.</li>\n<li>Troubleshoot technical issues by providing timely support via phone and email.</li>\n<li>Guide customers through solutions and escalate complex issues to the appropriate teams when needed.</li>\n<li>Manage and track support tickets in Salesforce from creation through resolution.</li>\n<li>Deliver personalized solutions based on each customer&#39;s unique requirements and communicate them effectively.</li>\n<li>Operate efficiently in a fast-paced environment while supporting multiple customers simultaneously.</li>\n<li>Collaborate closely with team members, demonstrating shared ownership, accountability, and teamwork.</li>\n<li>Handle sensitive and confidential information with professionalism, in alignment with Finexio&#39;s values.</li>\n<li>Maintain and update supplier payment profiles, ensuring banking information, addresses, and contact details are accurate, secure, and up to date.</li>\n<li>Collaborate with cross-functional teams to ensure customer needs are fully understood and met.</li>\n<li>Maintain up-to-date knowledge of the payments ecosystem, AP-as-a-service models, relevant banking regulations, and accounting standards through continuous learning.</li>\n<li>Conduct preliminary research on potential fraudulent transactions and provide findings to the Risk &amp; Compliance team for further analysis.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Bachelor&#39;s degree preferred</li>\n<li>Minimum of 2 years of experience in a customer-facing role within the financial services or technology industry.</li>\n<li>Strong attention to detail and research skills</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Experience working with or within payments, financial services, fintech, AP/AR preferred</li>\n<li>Proven customer service and de-escalation skills, with the ability to handle challenging situations calmly and professionally.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Culture: We are a humble, client-first team that is focused on collaborative data-driven success.</li>\n<li>Speed: We move fast, love new ideas and give you the opportunity to push your limits.</li>\n<li>Growth: We are expanding rapidly into new markets, launching new services and creating a world-class company</li>\n<li>The chance to work in a fast-paced start-up environment with experienced industry leaders</li>\n<li>An environment where you can dive deep into the latest technologies and make a real, measurable impact</li>\n<li>Employee Engagement – Quarterly virtual team building activities and monthly team lunches</li>\n<li>Competitive salary and stock options</li>\n<li>Medical, dental, and vision</li>\n<li>Unlimited Vacation Policy</li>\n<li>$45,000 - $60,000</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_902aa16c-c63","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Finexio","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/44826849CE","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$45,000 - $60,000","x-skills-required":["customer support","accounting","payments","financial services","fintech","AP/AR"],"x-skills-preferred":["payments","financial services","fintech"],"datePosted":"2026-03-09T16:21:22.497Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Longwood"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"customer support, accounting, payments, financial services, fintech, AP/AR, payments, financial services, fintech","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":45000,"maxValue":60000,"unitText":"YEAR"}}}]}