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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f10d0ea9-0de"},"title":"Capacity Planning & Forecasting Analyst","description":"<p>Join us in building the future of finance.</p>\n<p>Our mission is to democratize finance for all.</p>\n<p>An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history.</p>\n<p>If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.</p>\n<p><strong>About the team + role</strong></p>\n<p>We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact.</p>\n<p>Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.</p>\n<p>We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.</p>\n<p>The Workforce Management team focuses on forecasting customer demand, aligning staffing to business needs, and ensuring consistent service delivery across contact center operations.</p>\n<p>The team partners closely with operations, analytics, and vendor teams to maintain reliable service levels while adapting to changing customer behavior and business priorities.</p>\n<p>You’ll contribute to improving forecasting accuracy and workforce efficiency across a blended employee and BPO environment!</p>\n<p>As a Workforce Management Forecasting and Capacity Planning Analyst, you will develop forecasts, build capacity plans, and analyze performance data to support staffing decisions.</p>\n<p>You will work across short- and long-term planning horizons, using data to identify trends and recommend adjustments.</p>\n<p>This role partners with cross-functional teams to address service level challenges and improve operational outcomes through clear, data-driven insights.</p>\n<p>This role is based in our Westlake, TX or Denver, CO offices, with in-person attendance expected at least 3 days per week.</p>\n<p>At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.</p>\n<p>Our office experience is intentional, energizing, and designed to fully support high-performing teams.</p>\n<p>Applications for this role will be accepted through April 21st, 2026.</p>\n<p>Please connect with your recruiter for more information about this role’s application window.</p>\n<p><strong>What you’ll do</strong></p>\n<ul>\n<li>Build and maintain forecasting models to predict customer demand, contact volumes, and workload using statistical methods</li>\n</ul>\n<ul>\n<li>Analyze historical data to identify trends and run scenario analyses to support planning decisions</li>\n</ul>\n<ul>\n<li>Create capacity plans across short-, medium-, and long-term timeframes to align staffing with expected demand</li>\n</ul>\n<ul>\n<li>Monitor performance metrics such as service levels, productivity, and resource utilization, and recommend adjustments</li>\n</ul>\n<ul>\n<li>Partner with operations, HR, and other teams to align workforce plans with business goals</li>\n</ul>\n<ul>\n<li>Prepare reports and present forecasting results, capacity plans, and recommendations to leadership</li>\n</ul>\n<ul>\n<li>Support planning for peak periods, campaigns, and unexpected changes in demand</li>\n</ul>\n<ul>\n<li>Contribute to projects that improve workforce planning processes and service outcomes</li>\n</ul>\n<p><strong>What you bring</strong></p>\n<ul>\n<li>You have a bachelor’s degree or equivalent experience in business, analytics, statistics, or a related field</li>\n</ul>\n<ul>\n<li>You have 5+ years of experience in workforce management or contact center forecasting</li>\n</ul>\n<ul>\n<li>You have 3+ years of experience in data analysis and project-based work</li>\n</ul>\n<ul>\n<li>You have experience using workforce management tools such as Assembled, Aspect, Calabrio, or NICE</li>\n</ul>\n<ul>\n<li>You can clearly present data insights and recommendations to stakeholders</li>\n</ul>\n<ul>\n<li>You are comfortable working with forecasting, scheduling concepts, and performance reporting</li>\n</ul>\n<ul>\n<li>You have experience optimizing staffing in contact center environments</li>\n</ul>\n<ul>\n<li>You have experience using AI tools to support forecasting, analysis, or planning work</li>\n</ul>\n<p><strong>What we offer</strong></p>\n<ul>\n<li>Challenging, high-impact work to grow your career.</li>\n</ul>\n<ul>\n<li>Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.</li>\n</ul>\n<ul>\n<li>Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.</li>\n</ul>\n<ul>\n<li>Lifestyle wallet , a highly flexible benefits spending account for wellness, learning, and more.</li>\n</ul>\n<ul>\n<li>Employer-paid life &amp; 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