As a Business Applications Administrator at Starburst, you will serve as the primary administrator and strategist for Salesforce and a suite of integrated business applications. You will work cross-functionally with Sales Operations and Marketing Operations teams to align technology platforms with go-to-market strategies and objectives.
\nYour responsibilities will include serving as the primary administrator and strategist for Salesforce, ensuring the platform meets evolving business needs. You will also manage and optimize integrations between Salesforce, Outreach, ZoomInfo, HubSpot, Chorus, Clari, and Workato to create seamless workflows.
\nYou will collaborate closely with Sales Operations and Marketing Operations teams to align applications with GTM strategies and objectives. You will design and implement scalable processes for data management, reporting, and analytics across key platforms.
\nYou will lead cross-functional projects to introduce new tools or enhance existing systems, ensuring timely delivery and adoption. You will partner with stakeholders to understand business needs and translate them into actionable technical solutions.
\nYou will develop and implement standard and custom integrations across departments to meet reporting and business process needs. You will design and optimize end-to-end workflows to support core business objectives.
\nYou will build and maintain custom objects, apps, and workflows, operating effectively in both Sandbox and Production environments.
\nYou will act as a trusted advisor and point of escalation for technical and strategic challenges involving business applications.
\nYou will be comfortable presenting and leading enablement sessions on applications in our tech stack.
\nSome of the things we look for include 1+ years of experience managing business applications, with deep expertise in Salesforce administration (Sales Cloud, Service Cloud, Flow, approval processes, Lightning Communities). Active Salesforce Administrator Certification is required.
\nWe also look for proven experience working with applications like Outreach, ZoomInfo, and HubSpot. Experience leveraging integration tools like Zapier or Workato is a plus.
\nStrong knowledge of GTM processes, including lead generation, sales enablement, and marketing campaign execution, is also necessary. Excellent project management skills, with a track record of delivering complex, cross-functional projects on time and within scope, are required.
\nStrong communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders, are essential. Analytical mindset with attention to detail and a passion for leveraging data to drive decisions is also necessary.
\nCreative problem-solver who finds innovative solutions to complex challenges is a must. Ability to travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events is required.
\nThis role is based in our Boston office and follows a hybrid model, with an expectation of being onsite 1-2 days per week.
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