Key responsibilities include:

• Providing core banking support covering core banking control maintenance functions, Help Desk functions and data extraction functions or other activities assigned by team leader.
• Delivering excellent customer service to internal customers.
• Delivering an efficient, high quality service within SLA and ensuring that areas of operational risks are identified, monitored and escalated effectively to enable business continuity.

To be successful in the role, you should meet the following requirements:

• Ability to self-direct and self-motivate in an ever-changing environment.
• Ability to understand and follow Group risk management policies.
• 2-3 years’ experience in core banking systems and excellent internal/external customer service.
• Experience in project work.
• Experience in working in system projects.
• Ability to learn new systems within a short period of time.
• Proven team player.

You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.

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You'll be directly involved in scoping, requirements gathering, gap analysis and functional design, working closely with engineering squads, architects, SMEs, UX designers, and other key stakeholders.

You'll have an understanding of both the end-user and the technical perspective, and be able to communicate requirements to the level of technical details required by developers and testers.

You'll demonstrate creative thinking and a willingness to support new or improved approaches to solving business problems, and have strong critical thinking, decision making and problem solving / analytical skills.

You'll be able to develop and maintain good professional working relationships with internal and external stakeholders, and have proven, relevant experience in the software industry.

You'll be familiar with SaaS operational processes, and an understanding of APIs and Cloud platforms would be highly beneficial.

You'll be able to be the voice and champion for user needs along with balancing recommendations with business needs, and have strong collaboration skills alongside effective, engaging and influencing communication skills.

You'll be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include outstanding flexibility to support a healthy work-life balance, including 4 1/2 working week, hybrid working, medical and life insurance, volunteer day, enhanced paid parental leave and wellness benefits, strong mentoring & career development focus, and fun team events including the Vista Innovation Cup.

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WRT is looking to strengthen its team with a Business Analyst to add value and reinforce the growth in all its programs. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to translate business needs into effective solutions. The Business Analyst will work closely with the teams and management to gather and analyse data and provide insights that drive informed business decisions. This role requires a deep understanding of financial reporting best practices and a passion for identifying opportunities for process improvement.

Responsibilities

• Collaborate with accountants and stakeholders, to gather and document business requirements, objectives, and processes.
• Analyse and interpret complex data sets to identify trends, patterns, and opportunities for improvement.
• Develop comprehensive business cases, feasibility studies, and impact assessments for proposed projects and initiatives.
• Create detailed documentation including functional specifications, user stories, use cases, and process flows.
• Conduct regular meetings with management to provide reporting updates, gather feedback, and ensure alignment with project goals.
• Develop and maintain comprehensive reporting templates, enabling management to take the best decisions.
• Implement a new ERP system together with the group Weerts and an external partner.

Requirements

• Proven experience as a Business Analyst or in a similar analytical role, of minimum 5-6 years.
• Bachelor's degree in Business Administration, Information Technology, or related field. Master's degree a plus.
• Strong analytical skills with the ability to collect, organise and analyse significant amounts of information.
• Excellent written and verbal communication skills, including the ability to present complex information in a clear and concise manner.
• Experience with management and documentation tools (s.a. Excel, ERP, accounting programs...)
• Hands on approach with a flexible “Can Do” & “Will Do” attitude.
• Flexible with workload and tight deadline.
• Knowledge of French and English required, notions of Dutch considered as a bonus.
• Pro-active problem solver.
• Strong communicator, organisation and planning capacities.
• Promote our values (People, Passion, Performance) and commit to personal investment into the WRT ESG strategy.

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