Billing Solutions Architect

Role Details

You will be a key technical advisor and solutions expert, driving the adoption of our billing solutions with new and existing customers. You'll collaborate closely with sales, marketing, product, and engineering teams to ensure successful customer go-lives and influence our product roadmap based on market trends and customer needs.

Responsibilities

Technical Expertise

Serve as the subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes, customer journeys, and the competitive landscape.

Solution Development

Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations.

Customer Success

Partner with sales and alliances teams to drive opportunities for our largest customers, leading solution strategy and laying groundwork for successful implementations.

Product Influence

Act as the 'voice of the customer,' providing actionable insights to influence product development and feature prioritization.

Knowledge Scaling

Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency.

Technical Support

Help resolve complex technical issues for key customers, working with customer success and engineering teams.

Sales Support

Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions.

Market Engagement

Participate in marketing events, including executive briefings, conferences, and trade shows.

Regional Expertise

Develop and maintain a deep understanding of the EMEA region's market dynamics, regulatory environment, and business practices related to payments and billing solutions.

Requirements

• 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices
• 5+ years of current experience in the payments, fintech, or closely related industry
• Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems
• Knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws.
• Extensive experience with subscription, billing, and payment solutions
• Solid understanding of financial infrastructure industry trends and emerging technologies
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences
• Executive presence and strong relationship-building skills
• Passion for customer success and dedication to championing the customer voice

Benefits

• Opportunity to shape the future of internet commerce
• Collaborative and innovative work environment
• Ability to travel up to 50% of the time

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