{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/title/billing-operations-specialist"},"x-facet":{"type":"title","slug":"billing-operations-specialist","display":"Billing Operations Specialist","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a5b2bfe2-3ce"},"title":"Billing Operations Specialist","description":"<p>The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly.</p>\n<p>This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Translating closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms</li>\n<li>Working with the engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning</li>\n<li>Owning the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form</li>\n<li>Coordinating with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning</li>\n</ul>\n<ul>\n<li>Processing mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe</li>\n<li>Managing renewals: confirming terms, updating subscription schedules, and aligning billing dates as needed</li>\n<li>Handling cancellations and offboarding: closing subscriptions cleanly, issuing final invoices or credits, and ensuring no residual billing occurs</li>\n<li>Maintaining accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)</li>\n<li>Resolving invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on</li>\n</ul>\n<ul>\n<li>Auditing active subscriptions periodically to ensure billing matches contracted terms</li>\n<li>Identifying and correcting ghost subscriptions, duplicate customers, or orphaned invoices</li>\n<li>Supporting month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records</li>\n<li>Flagging pricing or configuration anomalies to the RevOps or Finance owners</li>\n</ul>\n<ul>\n<li>Serving as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle</li>\n<li>Working with Customer Success on escalated billing complaints from customers</li>\n<li>Partnering with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues</li>\n</ul>\n<p>This role requires deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods. Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions. Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms). Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases. Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a5b2bfe2-3ce","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ElevenLabs","sameAs":"https://elevenlabs.io","logo":"https://logos.yubhub.co/elevenlabs.io.png"},"x-apply-url":"https://elevenlabs.io/careers/53ea9981-22a3-4594-8d2c-78efaf8fc0eb/ar-specialist","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"Competitive salary and benefits package","x-skills-required":["Stripe","Salesforce","Billing operations","Order management","SaaS","Subscription-based business","Cross-functional collaboration","Process improvement","Automation"],"x-skills-preferred":[],"datePosted":"2026-04-24T13:16:44.939Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Stripe, Salesforce, Billing operations, Order management, SaaS, Subscription-based business, Cross-functional collaboration, Process improvement, Automation"}]}